Offer summary

Qualifications:

Strong analytical skills with a focus on detail-oriented tasks., Ability to prepare and present quality reports effectively., Experience in audit processes and risk management is preferred., Excellent communication skills for customer interaction and collaboration with teams..

Key responsibilities:

Conduct operations audits and follow up with customers to address concerns.

Prepare and present audit findings and recommendations to management.

Maintain documentation for risk assessment and ensure implementation of audit recommendations.

Collaborate with various departments to support business administration activities.

Job description

Business Admin Job Scope (Primary Responsibilities)

• Execute operations audit by making follow-up calls to customers and
understanding concerns.
• Prepare and present quality reports of audit findings and recommendations to
Managers
• Identify key risk and control indicators for assigned audit areas.
• Maintain documentation for risk assessment and management processes.
• Perform audit-related investigation as directed by the Manager.
• Evaluate and revise internal controls and operational and management
policies/procedures.
• Ensure past audit recommendations are implemented in the current audit process.
• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities)

• Delivers a professional and high-quality service experience to customers over
the phone by following the approved spiel by the Quality Team.
• Verifies, schedule, and confirm the details of the order.
• To finish the task that is given in a day. (i.e., no. of calls, Email, Admin Reports,
and other Admin related matters)
• To work closely with other departments’ stakeholders, to support and execute
business administration activities, and objectives set by the team leader.
• To work closely with other departments such as 3PL, Marketing, Corporate, and
other relevant teams.
• Must be meticulous and pay attention to details especially when handling
reports and other admin-related matters
• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever
required to support business and customer needs.
• Regularly examine data reports to locate and resolve mistakes that may arise
• Maintain databases and perform updates when necessary to ensure accuracy.
• Create business reports that provide insight into key data points and
communicate the results in written and/or verbally to managers.
• Upselling products by offering certain services and/or products to customers.