*Remote Technical Support - (HR31569G)

Job Title: Remote Technical Support
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:30 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a company that provides technical support and client service solutions. The team is looking for a remote technical support professional to assist with troubleshooting and provide first-line support to field technicians.

Position Overview:

The Remote Technical Support role is responsible for handling basic client requests and troubleshooting. This position serves as the first line of support for technicians in the field, ensuring quick and efficient issue resolution.

Key Responsibilities:

• Provide remote technical assistance to clients and field technicians.
• Troubleshoot and resolve issues related to Ubiquiti Networking equipment, Microsoft Desktop Support, and Microsoft 365.
• Document and escalate complex technical issues as needed.
• Communicate effectively with clients and team members to ensure timely resolutions.
• Assist in maintaining and improving knowledge base documentation.

Qualifications:

• Strong English language skills (written and verbal).
• Experience with Ubiquiti Networking equipment, Microsoft Desktop Support, and Microsoft 365.
• Prior experience in a technical support or IT helpdesk role.
• Ability to work Wednesday - Sunday, 8:30 AM - 5:30 PM EST.

Nice-to-Haves:

• Experience with VOIP phone support.
• Familiarity with additional networking tools or remote troubleshooting software.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.