Offer summary

Qualifications:

Native level of French and fluency in English are required., Experience in customer support and familiarity with CRM systems is a plus., Excellent communication skills and ability to multi-task are essential., Proactive attitude with good time management skills is necessary..

Key responsibilities:

Assist customers via telephone, email, and other channels with genuine support.

Mediation between hotels and suppliers to ensure customer satisfaction.

Identify and propose the best solutions to meet customer needs.

Gather relevant information and maintain high service levels throughout customer interactions.

Job description

Type of position:

Full-time position / Remote

Key Language:

Native level of French

Sector:

Customer Service / Sales

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is leader in hotel Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

Assure mediation between hotels and suppliers
Assist customer by the telephone, email and other channels in a genuine manner.
Offer assistance on purchases and products catalog
Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
Identify, study and propose the best solution to help the customer
Provide good customer service, making sure the customer is always happy once the interaction is finished.
Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements:

Excellent communication skills in French and fluency in English
Experience in customer support and working with a CRM is a plus
Genuine care giver. Able to multi-task, proactive and good with time management
Comfortable with phone calls, email writing and social media

Benefits:

Salary package with performance bonuses
Accommodation provided for a special fee
Relocation flight reimbursement
Initial training, and continuous learning opportunities
Rotative shift from Monday to Sunday 40h per week
Team building activities
Great office space with plenty of restaurants and shops nearby & a coffee and chatting area
Round-trip tickets paid by the company 1 time per year

The Process: