Polish Speaking Customer Support for Consumer Electronics Repair & Warranty

Patrique Mercier Recruitment is excited to offer an opportunity for a Polish Speaking Customer Support Representative specializing in Consumer Electronics Repair & Warranty. In this role, you will be responsible for providing excellent support to Polish-speaking customers regarding their repair and warranty inquiries for various electronic products. Your expertise will be essential in assisting customers through the repair process, resolving their concerns, and ensuring a seamless service experience. If you are passionate about electronics and customer service, we encourage you to apply!

Responsibilities

• Deliver outstanding customer support to Polish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to repair services, warranty claims, and troubleshooting.
• Efficiently resolve customer complaints and provide timely solutions to enhance satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to facilitate smooth service delivery and address operational issues.
• Stay informed about product specifications and warranty policies to provide accurate information.

Requirements

• Fluency in Polish and English; proficiency in additional languages is a plus.
• Experience in customer support, particularly in the consumer electronics or repair sectors.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a customer-oriented mindset.
• Familiarity with CRM systems and standard office software.
• A genuine interest in consumer electronics and a commitment to helping customers.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras