Offer summary

Qualifications:

Fluency in Polish and English; additional languages are a plus., Experience in customer support, especially in consumer electronics or repair sectors., Excellent communication and interpersonal skills., Strong problem-solving abilities with a customer-oriented mindset..

Key responsibilities:

Deliver outstanding customer support to Polish-speaking clients via phone, email, and chat.

Assist customers with inquiries related to repair services, warranty claims, and troubleshooting.

Document all customer interactions accurately in the CRM system.

Collaborate with internal teams to ensure smooth service delivery and address operational issues.

Job description

Patrique Mercier Recruitment is excited to offer an opportunity for a Polish Speaking Customer Support Representative specializing in Consumer Electronics Repair & Warranty. In this role, you will be responsible for providing excellent support to Polish-speaking customers regarding their repair and warranty inquiries for various electronic products. Your expertise will be essential in assisting customers through the repair process, resolving their concerns, and ensuring a seamless service experience. If you are passionate about electronics and customer service, we encourage you to apply!

Responsibilities

Deliver outstanding customer support to Polish-speaking clients through phone, email, and chat.
Assist customers with inquiries related to repair services, warranty claims, and troubleshooting.
Efficiently resolve customer complaints and provide timely solutions to enhance satisfaction.
Document all customer interactions accurately in the CRM system.
Collaborate with internal teams to facilitate smooth service delivery and address operational issues.
Stay informed about product specifications and warranty policies to provide accurate information.

Requirements

Fluency in Polish and English; proficiency in additional languages is a plus.
Experience in customer support, particularly in the consumer electronics or repair sectors.
Excellent communication and interpersonal skills.
Strong problem-solving skills with a customer-oriented mindset.
Familiarity with CRM systems and standard office software.
A genuine interest in consumer electronics and a commitment to helping customers.

Benefits