Technology Operations Analyst

Product Operations at hyperexponential

Our TechOps team is a small, focused function within the wider Product Operations group at hyperexponential. We’re responsible for driving operational excellence across our rapidly growing technology organisation. Our job is to help teams work smarter, stay aligned, and scale effectively, without slowing down delivery.

This is a high-impact, high-autonomy role reporting to the Head of Product Operations. You’ll work closely with leadership across product, engineering, and revenue to identify high-leverage problems, design solutions, and deliver improvements that unlock productivity and effectiveness. If you're excited about making a real impact through operational change, this is a unique opportunity to shape how a world-class SaaS technology team operates.

Your Mission

As hyperexponential continues to scale, we need structured, thoughtful, and fast-moving operations to match our ambition. Your mission is to lead cross-functional projects that improve how we work, embed scalable systems, and help our teams deliver better outcomes, faster. You’ll bring structure to chaos, introduce automation where it matters, and use data to drive better decisions across the tech organisation.

Key Responsibilities

• Lead and deliver high-impact operational initiatives to improve scalability, efficiency, and clarity across the technology organisation

• Design and implement cross-functional processes that enhance collaboration, alignment, and delivery

• Build and maintain reporting frameworks and KPIs to enable clear, data-driven decision-making

• Operationalise AI and automation tools to reduce manual effort and increase team productivity

• Coordinate key rhythms and planning cycles, including roadmapping, MBRs/QBRs, and tech-wide ceremonies

• Create onboarding and enablement programs to accelerate team ramp-up and improve knowledge sharing

• Strengthen collaboration between technology and revenue teams through better interlock structures

• Analyse complex data from tools like JIRA, Reveal, and Jellyfish to identify areas for improvement

• Influence stakeholders across all levels to champion operational excellence and continuous improvement

What We’re Looking For

This is a role for someone who is structured, curious, and hands-on. You should be motivated by solving operational challenges and helping others move faster with better systems. You’ll be trusted to run independently, make recommendations backed by data, and deliver outcomes that move the needle.

Experience and Skills

• 1–2 years’ experience in operations, consulting, or a similar generalist role within a high-growth environment

• Proficiency in Python for automation, tooling, or data analysis

• Track record of leading projects from scoping through to delivery with measurable outcomes

• Strong problem-solving and analytical thinking with attention to detail

• Comfortable working independently and managing multiple priorities in a fast-paced environment

• Able to influence and align stakeholders across different functions, including senior leadership

• Technically confident and able to engage with engineering teams on systems and workflows

• Hands-on experience with reporting tools such as PowerBI, Tableau, or similar platforms

• Familiarity with tools like JIRA, Notion, Reveal, or Jellyfish for extracting insights

• Demonstrated use of AI and automation tools to streamline processes and improve workflows

• Excellent communication skills, both written and verbal, with an ability to tailor to different audiences

• Highly organised with a bias towards action and delivering outcomes under pressure

What do we offer?

• £5,000 for individual and group training and conference budget

• 25 days’ holiday plus 8 bank holiday days (33 in total)

• Company pension scheme via Penfold

• Mental health and therapy provision via Spectrum Life

• Individual wellbeing allowance via Juno

• Private healthcare insurance through AXA

• Top-spec equipment (laptop, screens, mechanical keyboards, etc)

• Regular remote hackathons, lunch & learns, socials and games nights

• Team lunches, snacks, drinks fridge, fun office @ The Ministry

• Huge opportunity for personal development and mastery as we grow together!

What’s next?

• Initial call with our Talent team to begin the process

• In-depth interview with our Director of Product Operations, Guy Wates

• Skills assessment / test and scenario-based interview

• Values interview with our Leadership team

• We make an offer!

Diversity @ hyperexponential

We are committed to diversity and equal opportunity. We’re a talented and high-energy, but low-ego and kind team who believes that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.

Check out our blog at https://www.hyperexponential.com/blog

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.