Offer summary

Qualifications:

4-year college degree or equivalent experience, Experience in customer service and UK/Europe logistics, Knowledge of ocean export/import and trucking logistics, High proficiency in Excel, Word, and ERP software..

Key responsibilities:

Provide sales support for Lenvale and Sunset Business

Manage customer accounts to enhance profitability and satisfaction

Coordinate orders from start to finish, including communication and scheduling

Support international business operations and troubleshoot issues.

Job description

With an objective to increase sales and profitability through support functions, this position is responsible for the following:

Sales support for the Lenvale and Sunset Business.
Managing customer accounts to maximize profitability and customer satisfaction.
Performing customer service functions such as: Management and coordination of orders from start to finish including vendor/customer communication, scheduling and following up on shipments, and timely presentation of documents.
Supporting international business with multiple sales offices in UK/Europe/USA, using multiple data bases,
Troubleshooting problems.
Coordinating with head office to ensure compliance with policies.
Additional projects and responsibilities as need arise.
Occasional overnight travel required.

Preferred qualification/attributes:

4-year college degree or equivalent in experience
Experienced in Customer service
Experienced in UK/Europe logistics with “ocean” export/import knowledge along with trucking trucking to/from UK/Europe and knowledge of requirements for all aspects of export/import/domestic logistics and billing
Ocean, Freight Forwarding knowledge would be an advantage, Letters of Credit, DP Payment through Bank, working with accounting department matching up vendor/supplier invoices for payment and invoicing customers, fx contracts, foreign currencies as required.
High proficiency in Excel, Word, and ERP type software.
Strong entrepreneurial spirit and ownership, team player, clear communication skills, attention to detail, excellent time management and organization skills, goal oriented focus, strong willingness to learn, problem solving skills, flexibility, and ability to use positive language.

Location:

Remote (preferably in the area of London or Liverpool)

Other:

M-F, 8am to 5pm

As part of our recruitment process, we may conduct background checks. If applicable, we will inform you in advance before requesting any documents, such as police records and credit reports.

We value your data privacy and therefore do not accept applications via mail.

Required profile