Content Management Strategist (Hybrid)

We’re seeking someone to join our team as a Content Management Strategist to play a crucial role in helping design, implement and govern a global content management strategy for our Human Resources Virtual Agent (Generative AI Chatbot).

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed. This is a Director-level position within the Knowledge Management team, which is responsible for identifying, governing, and optimizing HR content to deliver accurate, context-aware responses through a Virtual Agent .

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What You'll Do In The Role

• Lead the implementation of a new content management system (CMS): refine requirements, establish business processes, and guide stakeholders through change management to ensure adoption.
• Collaborate with cross-functional teams globally to identify, publish, and govern HR content.
• Transform complex information into clear, usable content (i.e., policies, processes, reference guides).
• Promote and drive the application of content standards across various platforms.
• Analyze content performance metrics and deliver actionable insights to enhance the Knowledge Management strategy.
  
  

What You'll Bring To The Role

• Bachelor’s degree in Business Management, Marketing, Communications, or a related field, with at least 5 years of relevant experience.
• Experience with Content Management Systems such as AEM and a basic understanding of AI is desirable but not required.
• Excellent written and verbal communication skills.
• Critical thinking and autonomy: a self-starter who is proactive, capable of identifying cause and effect, and able to make sound decisions with limited information.
• Project management skills and exceptional attention to detail.
• Ability to work collaboratively in a global and fast-paced environment.
  
  

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.