Offer summary

Qualifications:

5+ years of experience in customer service, account management, or consultative sales., Prior matchmaking experience is required., A 4-year degree in psychology, business, communications, or a related field is preferred., Exceptional verbal and written communication skills, especially over the phone..

Key responsibilities:

Manage all aspects of the client experience, ensuring top-tier service throughout their matchmaking journey.

Regularly communicate with clients to understand their preferences and provide tailored matchmaking services.

Select and present high-quality matches that align with client expectations.

Provide coaching and guidance to clients in their dating journey.

Job description

Matchmaker – Remote
Location: Remote
Compensation: $40,000 Base + Bonuses (Up to $60,000+ Annually)
Employment Type: Full-Time

About Us

It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 33 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As an Executive Matchmaker, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.

Why Join Us?

Competitive compensation structure with earning potential of $60,000 - $70,000+ per year
Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
We invest in your success, we pay for you to become a Certified Life Coach
No weekends: predictable Monday - Friday schedule (shift time may vary depending on location)
Professional growth opportunities: continued training, mentorship, and advancement
Dynamic, team-oriented environment with performance-based bonuses and prizes

Who We’re Looking For

We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.

The ideal candidate has:

5+ years of experience in customer service, account management, or consultative sales
Prior Matchmaking experience required
Previous experience managing high client and/or account volume
Minimum of two years working in a remote role
Must have a quiet distraction-free work space
A 4-year degree (preferred areas: psychology, business, communications, or related field) - equivalent experience will be considered
Exceptional verbal and written communication skills, especially over the phone
Strong organizational and multitasking abilities with a results-driven mindset
Intermediate knowledge of Microsoft Office and CRM platforms (consultative sales experience is a plus)
The ability to handle emotionally sensitive conversations with empathy and professionalism

Your Role & Responsibilities

As an Executive Matchmaker, you will manage all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:

Managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
Selecting and presenting high-quality matches that align with client expectations
Coordinating dates and maintaining ongoing client engagement
Balancing daily calls and emails to ensure superior client support
Providing coaching and guidance to clients in their dating journey

Work Environment & Office Location

This is a remote role
Travel may be required depending on employee’s location

Remote opportunities are available in regions served by IJL Corporate. Applicants residing in franchise-operated areas are not eligible for consideration.

How to Apply

If you are a customer-focused professional with experience working with high-end clientele and want to make a real difference in people’s lives, we encourage you to apply today!

Apply Now