Offer summary

Qualifications:

Bachelor’s degree, preferably in a STEM subject., At least 2 years of experience in a financial services customer-facing role, ideally B2B., Excellent written and verbal communication skills., Understanding of payment systems and settlement cycles..

Key responsibilities:

Handle payment-related queries from internal and external parties.

Monitor and resolve issues in payment execution.

Collaborate with third-party payment providers to address queries.

Ensure accurate and timely loading of payments and reports into the system.

Job description

Description

Payments Operations Specialist

This role is hybrid in Kraków (3 days in the office, 2 days remote)

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a payments specialist to join our Payments team at Papaya Global.

The role includes:

Be the first port of call for payment related queries and concerns
Investigating and responding to payment queries from internal and external parties
Monitoring of payments execution and resolving any issues
Working with 3rd party payment providers to resolve queries
Ensuring payments/reports are loaded on to the system correctly and timely
Provide and maintain exceptionally high levels of customer service
Work collaboratively with the rest of the payments and customer service teams as we continue to scale

Requirements:

Bachelor’s degree – preferably in a STEM subject
2+ years of work experience in a financial services customer-facing role, preferably B2B
Excellent communications skills – written and verbal
Proactive and creative in problem-solving
Ability to multitask and work under stressful conditions
Understanding of payments systems and settlement cycles
Proficient in tools like Salesforce, Microsoft offi

Benefits: