Customer support specialist

At Langate, we're passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 

To thrive in this role, we’re seeking candidates with a minimum of 3+ years of Customer support experience. Your proficiency in being ‘the best friend’ for customers will be a plus.  

Requirements: 

• 3+ years of customer support or customer success experience in the US or EU
• Self-management/organizational skills, goal & outcome oriented
• Great people skills, track record of being ‘the best friend’ for past customers
• Understanding of Health care domain will be a plus
• Advanced English level 

Responsibilities:  

• Communicate with customers to ensure they’re receiving the tools and support needed to achieve their goals
• Perform administration of existing accounts and onboard new customers (register in the system, set up integration and so on)
• Investigate and troubleshoot issues related to customer maintenance
• Monitoring the status and health of customer accounts in order to identify and fix problems before they are notified by customers.  

We offer:  

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance  

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.    
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

 Need more information? Welcome!