Dispute Collections Manager

Who We Are

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? It’s a multi-trillion dollar problem ripe for disruption by an innovative SaaS startup. The average consumer packaged goods (CPG) brand spends 20% of its topline revenue to promote their products… but the entire industry operates on emails, PDFs, and Excel spreadsheets!

At Vividly, we’re solving this massive problem using a modern tech stack and exciting tactics including AI, Machine Learning, and Fintech, adding value to everyone in the chain.  Some of our customers include brands you may use and love—Liquid Death, Amy’s, and Laird Superfoods, to name a few.

Who You Are

Oversee day-to-day operations of the Dispute Collections Service (DCS) workflow, ensuring the function is issuing disputes from Vividly to our Dispute Application, meeting timelines, issues are addressed with timely resolution, and working cross-functionally with back-up and reconciliation pods to ensure data flow and workflow disruptions are minimal. This role will also manage the DCS team and audit the function regularly. It’s imperative to keep the assembly line of the service running smoothly. 

Duties and Key Responsibilities

• Manage a team of trade resolution specialists
• Oversee the team's submission of disputes, including pursuing collections
• As a hands-on leader, you will also be responsible for owning a few accounts as a way of leading by example
• Serve as the escalation point when clients questions arise 
• Play integral part in building disputes platform with developers
• Develop and maintain a robust system to track the timeliness of filing disputes along with aging analysis
• Cross-collaborate with the reconciliation team, ensuring thresholds are met with disputable expenses
• Identify areas of improvement and make recommendations to improve the deduction dispute resolution process
• Assist with hiring when necessary
• Assist with ad hoc analysis and reporting
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Customer Success - Technology Enabled Services department

What We Look For

• 5+ years of management experience in Trade Promotion Management
• 3+ years of experience in dispute collections
• Deductions experience is required, including pursuing collections
• Experience with TPM software is an added bonus!
• Technical prowess with SaaS products preferred, including Excel, PowerPoint, G-Suite
• Experience working in a start-up and comfortable with change preferred
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships
• A relentless attitude and the willingness to change processes and methods as we evolve
• Ability to work in one of the following shifts:
• Shift Option 1: 7 AM - 4 PM EST / 7 PM - 4 AM PH
• Shift Option 2: 8 AM - 5 PM EST / 8 PM - 5 AM PH
• Shift Option 3: 9 AM - 6 PM EST / 9 PM - 6 AM PH
• Shift Option 4: 10 AM - 7 PM EST / 10 PM - 7 AM PH

Additional Information

• Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here's a glimpse of what you can expect:
• Competitive Salary: We ensure our compensation packages are attractive and commensurate with industry standards.
• Remote Employment: Work anywhere in the Philippines, as long as you have a good internet connection.
• Remote Setup Support: Receive a one-time reimbursement for remote work essentials like keyboards, mice, headphones, etc., to enhance your productivity.
• Technology Tools: A company-provided laptop and the option to expense a second monitor to create your ideal workstation.
• Healthcare Coverage: We cover 100% of employee healthcare costs, ensuring your well-being is our priority (note: dependents' coverage is the responsibility of the employee).
• Wellness Reimbursement: Monthly reimbursement for wellness-related expenses, including gym memberships, outdoor activity gear, self-care treatments, and more.
• Referral Incentives: Earn referral bonuses for successful referrals to our open positions.
• Cultural Engagement: Participate in diverse culture-building events, many of which include reimbursements, such as Lunch & Learns, Costume Contests, Gameshow Competitions, Chocolate Making workshops, and more.
• Opportunities for Growth: We are a quickly growing startup and you can grow your professional career with us through various opportunities for professional growth!