UX Writer

Description

Empathy is on a mission to help families with everything they face after the loss of a loved one. With an award-winning product, powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, automating many of the processes so that they can focus on what truly matters.

The role of UX writing at Empathy is critical to the success of our products. The people who use our app are often in a state of grief - emotionally overwhelmed, with limited focus and short attention spans. Designing an experience that truly supports them and helps them navigate it successfully is at the very core of what we do.

The UX writer’s mission is to translate the app’s interface into human language that meets people where they are -crafting clear, consistent, and user-sensitive copy across all products. Every word is intentional: enhancing usability, building trust, and guiding users toward their goals with empathy and clarity.

We’re seeking a UX Writer who excels in complex problem-solving and leads cross-functional collaboration to turn challenging user needs into elegant, impactful, and clear solutions. This role combines strategic thinking with hands-on execution to drive innovation and elevate our core products.

In this role you will

• Write grammatically correct content for user interfaces
• Proofreading and editing copy that other non writers team members will create
• Creating high-standard UX copy for strategic and core projects
• Creating the brand voice through words- collaborating with content writers
• Reviewing business requirements to create copy that fits
• Collaborating with other design team members
• Creating solutions based on user feedback, usability testing and metrics
• being the bridge to the content and design teams
• Building a sustainable and scalable content system

Requirements

• 2+ years of experience in UX writing
• An independent problem solver who takes projects from concept to completion, creates elegant solutions for complex challenges.
• A strong communicator and storyteller who can turn users needs into compelling narratives, translates complex concepts into clear information, and exchanges constructive feedback to foster growth and collaboration.
• Growth-oriented, demonstrating dedication to continuous learning, flexibility in dynamic environments, and a versatile approach to design challenges.
• A natural leader who guides and mentors team members and drives positive change with a focus on inclusion and quality.