Offer summary

Qualifications:

Minimum 2 years experience in RTO customer service or compliance roles., Strong knowledge of ASQA standards and RTO compliance obligations., Familiarity with the Australian vocational education landscape., Excellent written and verbal communication skills..

Key responsibilities:

Respond to student and client inquiries via email, phone, and CRM systems.

Guide students through the RTO enrollment process and document verification.

Provide support throughout the student lifecycle, ensuring compliance with RTO standards.

Collaborate with internal teams to resolve student issues efficiently.

Job description

This is a remote position.

About Teams Squared

Teams Squared provides top-tier legal and operational professionals to growing companies and law firms. We are a team augmentation company, which means we embed individuals and full teams directly into client organizations to support their short- and long-term goals. Our clients range from high-growth startups to established global enterprises.

We’re currently hiring for an RTO Specialist – Customer Service to join one of our client teams in the education/training services sector. This client provides vocational training services and operates as a Registered Training Organisation (RTO) in Australia. The ideal candidate has a deep understanding of RTO compliance, student support, and customer service workflows.

Requirements:

Respond to student and client inquiries via email, phone, and CRM systems with professionalism and a high level of empathy
Guide students through the RTO enrollment process, including document verification and eligibility assessments
Provide support throughout the student lifecycle — from inquiry to graduation — ensuring compliance with national RTO standards
Maintain up-to-date knowledge of AQF (Australian Qualifications Framework), ASQA regulations, and training package requirements
Assist in preparing and submitting required documentation to regulatory bodies as needed
Use CRM and LMS platforms (e.g., aXcelerate, VETtrak, Moodle) to manage student data and communications
Collaborate with internal teams including academic staff, compliance officers, and course coordinators to resolve student issues efficiently

Requirements

Minimum 2 years experience working with or for an RTO in a customer service, student support, or compliance role
Strong knowledge of ASQA standards, RTO compliance obligations, and student record-keeping best practices
Familiarity with Australian vocational education landscape
Experience using CRM and/or LMS platforms (aXcelerate, VETtrak, Moodle preferred)
Excellent written and verbal communication skills
High attention to detail and ability to work independently in a remote environment

Benefits

100% remote work
Competitive AUD remuneration
Access to industry-leading technology for optimal performance
Regular training and up-skilling programs

Join our dynamic team and make a significant impact on the success of our client organizations' educational efforts. If you're ready to take the next step in your career and contribute to the growth of leading companies, apply now!

Only shortlisted candidates will be contacted for further evaluation.

Teams Squared is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.