Offer summary

Qualifications:

Proven track record in a similar presales role., Excellent communication and interpersonal skills., Experience with maintaining customer databases., Strong problem-solving skills..

Key responsibilities:

Answering phones and explaining our products and services to potential customers.

Contacting existing and prospective customers using scripts.

Obtaining and documenting customer information and other relevant data.

Resolving queries and issues related to our products and services.

Job description

Presales Executive Job Description

We are seeking an experienced Presales Executive to join our team. As a Presales Executive, you will be responsible for answering phones, explaining our products and services, and contacting existing and prospective customers using scripts.

Responsibilities

Answering phones and explaining our product and services to potential customers
Contacting existing and prospective customers using scripts
Obtaining and documenting customer information and other relevant data
Asking questions to the customer to understand their specifications
Resolving queries and issues related to our products and services
Maintaining the customer database on a regular basis
Suggesting solutions based on customers’ needs and requirements

Requirements

Proven track record in a similar presales role
Excellent communication and interpersonal skills
Ability to follow scripts while also adapting communication style to customer needs
Experience with maintaining customer databases
Strong problem-solving skills
Ability to work independently as well as part of a team

Required profile