IT Technical Business Analyst

This is a remote position.

Project Name:

Digital Adoption Implementation Project

Project Description:

A pilot service called Productivity Technology Services (PTS), launched in mid-2023, has been very well received by users and program areas across Alberta. Digital enablement has shown significant successes in its mission of enhancing adoption of productivity and collaboration apps. To capitalize on this momentum, and using the outcomes and learnings from this pilot, the Collaboration and Content Services (CCS) team is planning a project to formally transition PTS from a pilot to a permanent digital adoption service and team to better inform, engage, train, and support Alberta users on Microsoft 365 apps and features.

Deliverables for this project:

• Digital Adoption Strategy

• Roadmap

• Community Engagement Plan and Framework

• Training Plan and Framework

• Communication Plan and Framework

• Consultation Framework

• Feedback Mechanism

• Key Performance Indicators (KPIs)

• Dashboards and Reports

• Standard Operating Procedures (SOPs)

• User Guides

• Other Support Resources

Duties:

• Evaluate current services and recommend gaps.

• Research and evaluate latest technology trends.

• Develop strategy documents and roadmaps.

• Develop standard operating procedures (SOPs) and playbooks.

• Develop and monitor adoption metrics and analyze KPIs.

• Develop and implement community engagement plans.

• Establish mechanisms for collecting user feedback.

• Design and deliver user training programs.

• Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.

• Provide support to both business and IT teams in identifying and addressing problems.

• Act as a liaison between business users and technical teams, facilitating clear communication.

• Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.

• Assist in creating mockups, wireframes, or process models to visualize solutions.

• Collaborate with cross-functional teams on proof of concept and pilot rollouts.

• Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.

• Gather, analyze, and document business and technical requirements.

• Translate business requirements into functional specifications that can be understood by IT teams.

• Collaborate with IT teams to design services and solutions that meet business needs.

• Ensure that the proposed solutions are feasible from both a business and technical perspective.

• Create documentation that explains the solution designs, architecture, and integrations.

• Ensure seamless integration of digital solutions with existing systems.

• Work alongside project managers to help define scope, milestones, and timelines.

• Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.

• Assist in developing task lists and resource assignments within the context of architectural planning and deployments.

• Make recommendations to project team members pertaining to issues, risks, and client satisfaction.

• Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.

• Provide quality control on production implementations.

• Develop and implement solutions both individually and as a member of the team.

• Ensure change management processes are followed.

• Provide tracking and reporting of time and status on all work as required.

Requirements

Must Have

Work Experience

·       Experience as a business analyst translating business requirements - 3 years

·       Experience as a project coordinator leading technical teams - 3 years

·       Experience defining project scope and goals in collaboration with business stakeholders- 3 years

·       Experience in developing integrated system and technical design specifications - 3 years

·       Experience in gathering requirements from a diverse group of stakeholders - 3 years

·       Proven experience as a Microsoft 365 specialist with deep expertise - 3 years

Nice to Have

Work Experience

·       Experience in analyzing process maps, descriptions, and data flow diagrams - 3 years

·       Experience in the development of project documents for a wide variety of initiatives- 3 years

·       Experience with IT service management, IT service management applications - 3 years

·       Experience working on projects with changing priorities, timelines, or requirements- 3 years

·       Experience working within an agile development environment- 3 years