Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)

Company:

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 
 
Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Although intended to be a remote work opportunity, this position may require attendance to the office for training, client meetings, or team meetings with ample notification.
  

Role Responsibilities:

• Lead and champion change
• Mentor, inspire and challenge Examiners to meet their full potential while promoting a strong team environment
• Coaching, feedback, and performance management of staff to ensure service levels are being achieved
• Assist Manager, Public Sector Group as required 
• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients
• Manage governmental liability claims; examine complex liability claims
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Qualifications:

• College diploma or combination of education and equivalent business
• CIP designation an asset
• Minimum of 7-10 years of casualty claims experience including professional lines
• Supervisory/Team Leadership experience an asset
• Professional liability experience, including complex coverage analysis
• Experience dealing with Lloyds a clear advantage

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques 
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.