Offer summary

Qualifications:

Certification in Salesforce Financial Services Cloud (FSC) and Business Analysis (BA) is required., 6+ years of experience as a Salesforce Financial Services Cloud Consultant or Business Analyst., Experience with eID&V solutions and working in financial services institutions is preferred., Familiarity with tools like Jira and ADO, as well as Salesforce Lightning and configuration tools..

Key responsibilities:

Collaborate with the Salesforce tech and product team to gather requirements and recommend system enhancements.

Act as a functional expert on Salesforce FSC projects, focusing on customer onboarding and case management.

Document and validate stakeholder requirements, ensuring traceability and clarity for the tech team.

Manage testing, training, and support communications for project implementation.

Job description

This is a remote position.

Role : Salesforce Financial Services cloud Business Analyst

Must have : Ceritication in FSC and BA

Experience : 6+ years

Main Responsibilities

As the Salesforce Financial Services Cloud Analyst this role will work closely with the Salesforce tech and product team to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance.

Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management.
Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users and handed over to the tech team.
Ensure a good understanding of all aspects of CRM project, both technical and non-technical.
Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.
Business readiness - Planning and coordinating communications and training to support the Project implementation.
Manage testing and end user training, ensuring training materials are developed and shared.
Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution.

Ideal Candidate

6+ years of experience as a Salesforce Financial services cloud Consultant/Business analyst.
Experience in implementing eID&V solutions.
Experience in Financial Services Cloud and Vlocity (Salesforce Industries).
Experience in using tools like Jira and ADO
Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce.
Experience in working for a bank or a financial service institution.
Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.