Customer Service Representative

Tuition Assistance Customer Service Representative Onsite in Broomfield, CO.

Overview

Join a dynamic team supporting employees of large organizations in navigating their tuition assistance benefits. This role involves guiding users through login issues, documentation audits, and policy-driven inquiries with clarity and empathy.

Key Responsibilities

• Assist users with accessing the tuition assistance platform and understanding benefit policies.
• Conduct documentation reviews and guide users through audit steps for payment processing.
• Handle new benefit inquiries with a policy-first approach.
• Manage escalated or sensitive conversations with professionalism and emotional intelligence.
  
  
  

Required Qualifications

• 1–2+ years of customer service or administrative experience.
• Proficiency in multitasking across 1–3 systems (e.g., CRM, Outlook, online portals).
• Strong attention to detail and independent troubleshooting skills.
• Ability to manage high-stakes conversations with patience and resilience.
  
  
  

Preferred Experience

• Experience in banking (e.g., Teller, Personal Banker) or healthcare administration.
• Exposure to college admissions or personal experience in higher education.
• Experience handling sensitive or emotionally charged situations.
  
  
  

Work Environment

• 5-week onsite training in Broomfield, may be able to work remote thereafter.
• Monday–Friday, 6 AM–6 PM schedule.
  
  
  

Pay And Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Broomfield,CO.

Application Deadline

This position is anticipated to close on May 29, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.