Development Coordinator

Position: Coordinator, Development

Location: Los Angeles, CA; in-office 4 days a week

Employment Type: Full-time, Non Exempt, Hourly

Compensation Range: $30.70/hour - $32.45/hour DOE

Level: Coordinator II

Reports To: Director, Development Strategy & Operations

Manages: None

Supported By: Development team

Education Requirements: No requirement; Associate’s degree or equivalent professional experience preferred

State Date: ASAP; Open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems.

The Opportunity

DigDeep is looking for a highly motivated and detail-oriented Development Coordinator to join our energetic and mission-driven development team during a dynamic phase of growth. Reporting to the Director of Development Strategy & Operations (DDSO), this role will play a key part in keeping our fundraising engine running smoothly — supporting both the day-to-day operations and long-term growth of our donor programs. Your work will strengthen donor trust and deepen engagement across a range of donor segments — ensuring that every supporter feels valued, informed, and connected to our mission.

Key Responsibilities

This is what you’ll do once you join the team:

Development Operations & Donor Services

• Under guidance of, and with support from, DDSO, manage the Development department general email inbox and phone line, serving as the first point of contact for general Development inquiries, providing an excellent level of customer service, addressing and resolving questions or concerns in a timely manner, and discerning which requests require escalation to the appropriate staff member or department.
• Support the seamless, internal Development processes, including, but not limited to: organizing incoming and outgoing hard copy mail; gift processing; donor acknowledgment; donor data entry & management, coordination and improvement of monthly donor programs; annual giving campaigns; mass market fundraising opportunities (including peer-to-peer fundraising and community-driven efforts.
• Support cross-team collaboration to enhance donor education and engagement.
• Enter offline gifts and applicable donor contact information into CRM (Salesforce) and prepare proper acknowledgements in accordance with gift type and donors’ communication preferences, and stewardship notes, including but not limited to: Acknowledgement types include: Tax Letters, Thank You Letters, Handwritten cards, Annual Giving Summaries, In Honor of/In Memory of notifications, and Welcome Kits.
• Support Development Operations to track on receivables/contributions by month, reconcile coding discrepancies, and ensure proper checks and balances in offline gift processing and record-keeping.
• Ensure Development resources and collateral are up-to-date, easily-accessible, and ready for use, including but not limited to: donor mailings and educational materials, handbook updates, etc.
• Support the management of volunteer and peer-to-peer fundraising relationships by corresponding with interested parties, providing applicable resources and guidance to fundraisers, and communicating viable opportunities to volunteer.
• Support the development and oversight of DigDeep’s Monthly Giving Program by ensuring timely and accurate gift processing, helping implement retention strategies, and coordinating donor communications to foster ongoing engagement and upgrade opportunities.
• Assist in the execution of annual giving efforts, including seasonal fundraising campaigns, end-of-year appeals, and donor stewardship activities aligned with calendar-based giving cycles.
• Contribute to successful development operations, which includes but is not limited to: providing timely information; responding to requests from team members regarding processes and administration, as needed.
• Assist with other duties and projects as assigned.

Administrative & Travel Support

• Support the Development team and the Chief Development Officer with general administrative support, including, but not limited to: exceptional calendar management, scheduling, managing, and prioritizing meetings keeping them on schedule throughout the day, shifting meetings as conflicts arise.
• Meeting preparation: as needed, schedule, prepare, and attend external meetings for/with the Development team and the Chief Development Officer; have a clear understanding of each meeting’s purpose and benefit; maintain excellent communication with all participants around location, technology, attendees, and scheduling; document distribution; and webinar/conference technology setup as needed.
• Meeting, event and trip planning support: assist the Development team and the Chief Development Officer with logistics of meetings, events, and travel, including: booking flights, rental cars, and lodging; and in-person engagements, including: setting reminders, ordering, and picking up catering/food/refreshments, venue use, set up, and clean up, purchasing meeting supplies, welcoming and greeting guests/partners; and other support responsibilities as-needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies (Please reference website for full list of desired competencies.)

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2-3 years of applicable professional experience required; experience in nonprofit organizations preferred; customer service or other role with transferable skills will be considered
• Proficiency in MS Office Suite, Google Workspace, Zoom required
• Experience with Slack, Expensify, Shopify, Canva preferred
• Experience working with CRMs required; Salesforce experience highly preferred
• High levels of trustworthiness, discretion, and professional demeanor
• Great attention to detail, tech savvy, and the ability to self-start and highly self-motivated
• Ability to prioritize and follow through with minimal direction
• Flexibility in varied job assignments
• Willingness to pitch in when/where needed
• Reliable to transportation to get to and from our DTLA office
• Ability to lift up to 25lbs, and walk up and down stairs
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences
• Availability for some travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations as needed
• Understanding of data security best practices preferred

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
• Employee Offering: Medical, dental, vision insurance, 100% employer paid
• Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match

Hiring Process

For candidates who are selected to move forward, the interview process involves: one 30-minute phone screen; and two 1-hour virtual panel interviews.

Interested?

To apply, please visit https://www.digdeep.org/jobs/ submit a thoughtful cover letter and resume. References should be available upon request. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.

In an effort to promote pay equity and transparency, DigDeep does not negotiate compensation outside of posted compensation ranges. DigDeep’s compensation is based on a variety of factors including, but not limited to: internal budget analysis, external market value, internal pay alignment, and annual merit increases. A candidate’s compensation history will not be used in determining compensation at DigDeep.

Please note that DigDeep cannot provide immigration sponsorship for this position.

DigDeep is deeply committed to diversity, equity, inclusion, and belonging. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. DigDeep is built on the principles of equity, transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should have the clean, running water they need to thrive. Join us, and we’ll close the US water gap in our lifetimes.

DigDeep is a certified Great Place to Work®