Job description

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting social equity .

What you do:

You will be responsible for managing the IT outsourcing provider Allianz Technology of America to ensure all services are delivered with quality execution and operational excellence specifically governing IT Service Management (ITIL processes) and Service Continuity Management (Disaster Recovery). This role ensures that the delivery of technology solutions meets business needs, provides a positive customer experience, and meets Allianz global and regulatory IT and Security requirements.

Utilizing knowledge of technology standards, processes, and best practices, monitors delivery quality and performance of IT Services. Identifies, develops, and promotes proactive approaches to prevent service disruptions, acts as escalation point for service delivery issues
Manages a control framework to ensure quality assurance, ensuring adherence to defined standards, policies, processes, and procedures for IT Services, as well as information security and privacy within these services
Drives input to project forecasting and planning activities; supports the financial forecasting and actual cost reporting on a monthly basis
Drives identification and assessment of IT Services KPI’s and risks and manages remediation plans; drives continuous improvement and assessment/enhancement of existing or new metrics
Drives presentation of information on high level trends, metrics, and conclusions to leadership. Effectively communicates with IT and business stakeholders, including senior management; manages unknowns and successfully navigates a complex organizational landscape
Effectively manages through influence to obtain desired results in a complex IT operating model with key stakeholders in multiple organizations; manages multiple priorities at a time
Utilize artificial intelligence tools and resources (e.g. generative AI)

What you bring:

8+ years of experience required
Four-year degree required, or equivalent work experience
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Salary Range: $80,000 - $160,000

74023 | IT & Tech Engineering | Professional | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the conﬁdence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

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