Customer Service Representative

Customer Service Representative

Your role:

As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders building trust and serving those both inside and outside of the organization.

The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes:

• The ability to deliver results in first-time situations by inspiring others and working to earn trust every day.
• The willingness to serve others with understanding, respect, and care.
• The ability to operate with simplicity, clarity, and transparency.
• A desire to strive for excellence and a passion to serve. 
• The willingness to effectively deal with and drive change.
• The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
• The ability to learn and apply new technology, with the willingness to share knowledge with others.

Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.

Your responsibilities:

• Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer’s expectations.
• Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
• Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
• Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer’s needs.

Essential skills and experience:

• Bachelor’s Degree or 3+ years customer service experience
• Preferred: Customer service experience including order entry and customer relationship management; Logistics and/or Transportation experience.
• 365 Dynamics working knowledge is a bonus
• Strong analytical and critical thinking skills
• The ability to delve into details and problem solve
• The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
• The ability to deliver accurate results in an efficient manner
• Willingness to lead by example, help drive team engagement and influence others positively
• Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
• Excellent verbal and written communication skills
• Bilingual - French is preferred.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.

Location:

Remote ON

Address:

139 Remote, Brantford ON, N3T 0J1

Additional Locations (if applicable):

Employment Type:

Full time

Additional Information:

Competitive Compensation:

Nous offrons un salaire de base axé sur le marché, en fonction des compétences, des capacités et du niveau d’expérience. Nos échelles salariales sont larges, et le salaire individuel sera concurrentiel sur le marché en fonction de l’ensemble unique de compétences et du niveau d’expérience du candidat. La plage de départ pour cette position est $27.70 - $36.81, avec un potentiel de gain supplémentaire possible en fonction de l’expérience. De plus, nous croyons que les membres de notre équipe sont la raison de notre succès et que tous les membres de l’équipe sont admissibles à un incitatif avec un objectif basé sur la contribution, la performance de l’entreprise et les résultats individuels atteints. Alors que le régime de primes et le montant cible seront déterminés en fonction du rôle et de l’ampleur des cotisations, le régime de primes et le montant en pourcentage ciblés pour ce rôle sont les suivants : Bonus - MIP, 5% Annual.

We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate’s unique set of skills and level of experience. The starting range for this position is $27.70 - $36.81, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 5% Annual.

Benefits:

Chez Ardent Mills, nous offrons un large éventail d’avantages aux membres de notre équipe et aux membres de leur famille admissibles. Voici quelques-uns de nos excellents programmes d’avantages sociaux auxquels vous pourriez avoir droit : · Couverture médicale, dentaire et visuelle · Comptes d’épargne-santé et pour personnes à charge · Programmes d’assurance-vie et d’assurance-invalidité · Programmes de prestations volontaires · Programmes de mieux-être parrainés par l’entreprise · Épargne-retraite avec jumelage d’entreprise · Programme d’aide aux membres d’équipe et aux familles (PAE) · Congés payés et jours fériés payés · Programme de reconnaissance des employés avec récompenses (RAVE).

At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: • Medical, Dental and Vision Coverage• Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • Paid Time Off and Paid Holidays • Employee Recognition Program with Rewards (RAVE).

Application Deadline:

EEO Commitment:

Ardent Mills est un employeur garantissant l'égalité des chances.

Ardent Mills is an equal opportunity employer.

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