Customer Success Manager (English and Russian/Ukrainian are required)

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in English and either Russian or Ukrainian is required., Experience in customer success or account management roles is preferred., Strong communication and interpersonal skills are essential., Ability to understand and explain complex insurance services..

Key responsibilities:

  • Manage and support clients through post-bind processes.
  • Onboard and train new clients on using services and platforms.
  • Build and maintain strong, long-term relationships with clients.
  • Monitor customer engagement and identify opportunities for upsell or additional support.

U Trust Insurance Agency LLC logo
U Trust Insurance Agency LLC Insurance Startup https://www.utrustins.com/
11 - 50 Employees
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Job description

About the Role

As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.

Key Responsibilities
  • Manage and support clients through post-bind processes

  • Help customers understand how to effectively use our services and platforms

  • Onboard and train new clients

  • Build and maintain strong, long-term relationships with clients

  • Respond to customer inquiries and resolve issues in a timely and professional manner

  • Monitor customer engagement and identify opportunities for upsell or additional support

  • Collaborate with internal teams to continually improve the customer journey

Required profile

Experience

Industry :
Insurance
Spoken language(s):
EnglishRussianUkrainian
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving

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