Offer summary

Qualifications:

Fluency in English and either Russian or Ukrainian is required., Experience in customer success or account management roles is preferred., Strong communication and interpersonal skills are essential., Ability to understand and explain complex insurance services..

Key responsibilities:

Manage and support clients through post-bind processes.

Onboard and train new clients on using services and platforms.

Build and maintain strong, long-term relationships with clients.

Monitor customer engagement and identify opportunities for upsell or additional support.

U Trust Insurance Agency: Excellence in Trucking Insurance Across 25 States and Growing🚚 Expansive Coverage in 25 States - and ExpandingOperating in 25 states, U Trust Insurance Agency is continuously broadening its horizons. Don't hesitate to reach out, as we are always expanding our services to new areas. We are your superior choice for trucking insurance, tailored to your unique needs.🌟 Founded on Trust and TransparencyEstablished in 2018 by two partners with a shared vision of earning the insureds' trust, U Trust is built on honesty and transparency. Our foundation is not just about offering services; it's about solving your problems and achieving the best outcomes with clarity and openness.💡 Why Choose U Trust?Honesty & Strong Relationships: We maintain honest, long-term relationships with our clients and insurance carriers, ensuring the best results.FMCSA Compliance: We help you stay compliant, supporting you through the ups and downs of trucking business requirements.Exceptional Customer Service: Our responsive team is available from 7:00 AM to 9:00 PM Eastern Time, ensuring immediate action on your needs.Efficient Processing: Certificates of Insurance are issued instantly, and quote requests for 1-5 trucks are processed within 1-3 business days.Proactive Renewals: We handle renewals one month in advance, with two months for fleets, giving you peace of mind.In-House Consulting: We offer advice on safety improvements that can positively impact your insurance premiums.Personalized Agent-Client Approach: Each client receives a dedicated, personal service, enhancing the partnership experience.🛣️ Your Partner Through Every MileAt U Trust, we're more than just an insurance provider; we're your partners in ensuring a smooth and secure journey in the trucking industry. Whether you're a single truck operator or managing a fleet, our team is here to guide and protect your business.🔗 Connect with us to explore how we can support your journey in

Job description

About the Role

As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.

Key Responsibilities

Manage and support clients through post-bind processes
Help customers understand how to effectively use our services and platforms
Onboard and train new clients
Build and maintain strong, long-term relationships with clients
Respond to customer inquiries and resolve issues in a timely and professional manner
Monitor customer engagement and identify opportunities for upsell or additional support
Collaborate with internal teams to continually improve the customer journey

Required profile