Remote Student Adviser - #34341

Our client is an independent and private provider of education. Our client delivers over 70 careers and lifestyle focused courses to a broad range of adult learners and business's worldwide.

This is an excellent opportunity for a Student Adviser to join a company who values its employees, team work and excellence. You’ll also be contributing to its goal of providing high quality courses to students all over the globe.

Employment Type: Contract - Independent Contractor (Continuous)

Schedule: Monday to Friday - 4 pm to 1 am PH time (Night Shift)

Location: Work From Home

Industry: Education

Roles & Responsibilities

• Respond to prospective student inquiries via phone, email, and live chat
• Provide customer support on account, billing, and general student-related queries
• Process student registrations and incoming payments
• Prepare and coordinate the dispatch of correspondence
• Perform general administrative and ad-hoc tasks as assigned

Requirements

Must-have Skills / Qualification:

• Must have at least 3 to 4 years of Customer Service experience
• Proven ability to work independently with minimal supervision
• Strong background in customer service and lead response
• Must have a bachelor’s degree
• Excellent written and spoken English (neutral to American accent preferred)
• Confident and professional telephone manner
• High attention to detail and accuracy in tasks
• Fast typing speed with minimal errors
• Ability to prioritize multiple tasks and meet deadlines
• Demonstrated reliability, trustworthiness, and loyalty
• Energetic and proactive work approach
• Pleasing personality
• Analytical and problem solver
• Must be willing to work the night shift

Technical & Work Environment Requirements:

• Quiet, distraction-free home office (no background noise from household, street, or pets)
• Must have their own equipment (laptop)
• Fast and reliable internet connection

Advantageous / nice to have:

• 5+ years of relevant work experience