Offer summary

Qualifications:

Experience in customer support or a similar field is required., Strong information analysis skills are essential., Must demonstrate independence and responsibility in work., Proficiency in English at B1 level or higher and excellent communication skills in Russian are necessary..

Key responsibilities:

Connect clients to the game aggregator and game providers.

Provide full support for client requests, including RTP changes and currency additions.

Manage documentation related to client connections.

Utilize tools such as Jira, Confluence, Gmail, and Gitlab for project management.

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Setup Manager.

We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Connecting clients to the aggregator.
Connecting clients to game providers: full support of the client's request (changing RTP, limits, adding currencies).
Work with documents.
Work with Jira, Confluence, Gmail, Gitlab.

Requirements:

Experience in CS or/and in the similar field
Information analysis skills
Independence and responsibility
Ability to work in a team (team player)
English proficiency at B1 or higher
Excellent communication skills in Russian

What we offer:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Required profile