Offer summary

Qualifications:

Strong passion for motorcycles and familiarity with various models., Excellent verbal and written communication skills in English., Basic knowledge of motorcycles and transport terminology., Proficiency in customer service software, particularly Freshdesk..

Key responsibilities:

Answer incoming calls and respond to customer emails regarding motorcycle transport services.

Generate accurate quotes for motorcycle transport requests.

Manage customer inquiries and bookings using Freshdesk and Dial-pad systems.

Collaborate with team members to maintain continuous support coverage.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: shifting schedule; Monday-Friday 8:30 AM - 5:30 PM Melbourne Time
Rotational 5 hours of coverage during weekends

Client Overview

Join a premier Australian transport company specializing in motorcycle and vehicle freight, transforming how motorcycles and cars are transported across the country and internationally. Our client expertly manages a wide range of vehicles—from everyday bikes to high-performance models and custom builds—serving both domestic and global markets. With a commitment to precision in transport and a dedication to exceptional customer service, this fast-growing company offers an exciting opportunity to be part of a dynamic industry.

Job Description

As a Motorcycle Customer Support Officer, you’ll play a vital role in our client’s operations by managing a high volume of customer inquiries, delivering exceptional support, and guiding customers through the transport process for motorcycles. You'll handle phone calls and emails, provide accurate quotes, and ensure smooth communication regarding transport details. This role requires a blend of strong customer service skills, foundational motorcycle knowledge, and the ability to use specialized customer service software. You'll collaborate with a global team to maintain seamless 18-hour support coverage, 7 days a week.

Responsibilities

Answer incoming calls and respond to customer emails promptly, providing information about motorcycle transport services
Generate accurate quotes for a range of motorcycle transport requests
Manage customer inquiries and bookings using Freshdesk and Dial-pad systems
Follow up on voicemails and return calls to ensure timely communication
Explain the benefits and processes of various motorcycle transport options to clients
Prioritize and efficiently manage a high volume of customer interactions
Collaborate with team members to maintain continuous support coverage
Assist with shipment processing and tracking, providing updates to customers as needed
Adapt to handling inquiries across multiple brands and microsites

Requirements

Strong passion for motorcycles, with familiarity across various models and an enthusiasm for supporting motorcycle enthusiasts
Excellent verbal and written communication skills in English, with a neutral accent for clear phone interactions
Basic knowledge of motorcycles and transport terminology
Strong customer service orientation with the ability to meet diverse customers needs
Proficiency in customer service software, particularly Freshdesk (training provided)
Ability to work in a fast-paced environment and manage multiple tasks
Problem-solving skills and the capacity to make decisions independently
Reliable high-speed internet connection for remote work
Flexibility to work shifts covering Australian time zones
Bilingual skills (especially Mandarin) are a plus but not required

This role is ideal for someone who is not only skilled in customer service but also has a genuine passion for motorcycles and helping others.

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent work from Home
Immediate Hiring
Steady Freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23457_JOB

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