Match score not available

Dynamics Sales/Customer Service CRM Technician

Remote:

Full Remote

Contract:

Freelance

Work from:

South Africa

Offer summary

Qualifications:

Solid understanding of Dynamics 365, Proficiency in configuring Customer Service and Sales modules, Knowledge of Customer Service Workspace is a plus, None.

Key responsabilities:

Configure and customize Dynamics 365 modules
Optimize sales and service processes

The Legends Agency Human Resources, Staffing & Recruiting TPE https://www.the-legends-agency.com/

11 - 50 Employees

See all jobs

Job description

Dynamics Sales/Customer Service CRM Technician

Remote R48 000- 80 000 PM

3-4 month contract

Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician

Technical Proficiency: A solid understanding of Dynamics 365 is essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed.
Sales and Service Process Optimization:

Familiarity with sales processes, lead management, opportunity tracking, and pipeline management.
Expertise in configuring workflows, automations, and business rules to streamline sales and service operations.
Knowledge of Customer Service Workspace is a huge PLUS

Problem-Solving Skills:

Proactive identification of system issues, troubleshooting, and implementing solutions.
Handling escalations and ensuring timely resolution of customer issues.

Communication and Collaboration:

Effective communication skills to collaborate with cross-functional teams, including sales, marketing, and IT.
Ability to work closely with end-users, understanding their pain points, and providing timely support.