Collection Support 2

About the Team/Role

Collections Support: Contacts customers with delinquent accounts, identifying options to bring their accounts into good standing. Assists customer with repayment choices using standardized payment plans. Maintains, monitors and generates aging reports from database.

How you'll make an impact

• Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.  Engages in on-going education with customers on terms and conditions, alternative payment methods.    

• Manages and avoids creating conflict when interacting with customers.

• Ability to manage multiple portfolios.  

• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. Manage delinquencies from rolling to the next level.

• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates the ability to apply consistency in work processes.  

• Proficient use of multiple systems and collections tools to be able to reach the right party contact.  

• Appropriate documentation of accounts and follow-up.

• Self motivated, dependable and ability to work productively and well with others in a dynamic, high energy, rapidly changing environment.  

• Competitive, persistent & assertive.  

• Participates in associate education and development through company training programs and pursuit of industry information.

• Performs additional duties and participates in special projects as required.

Experience you'll bring  

• Bachelor’s Degree or equivalent work experience of 1-2 years in related field

• Working knowledge of FDCPA and any other applicable Federal laws

• Basic accounting knowledge

• Effective oral and written communication skills

• Analytical skills

• Sound decision making/judgment

• Flexible/Adaptable to change

• Detail Oriented

• Ability to maintain confidentiality of customer and company information

• Organized/Time Management ability

• Working knowledge of Excel/Access

• Ability to be productive while maintaining quality

• Results Oriented

• Self-motivated

• Basic Skip Tracing knowledge

• Must pass a successful background investigation

• Experience and or knowledge in A/I Training Tools

Complexity and Creativity 

• Must review account information and ask appropriate questions regarding the customer’s financial situation. Utilizes the account history and other available information sources to assess the customer’s situation, offer solutions, and determine risk.

• Daily decisions will include: establishing appropriate payment plans with customers and setting appropriate follow-up, allowing or not allowing account reactivation, determination of the necessity of a credit line increase/decrease for a customer, alternate payment options, escalating account, etc.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $17.00 - $22.00