Offer summary

Qualifications:

2+ years of experience in a medical or therapy admin role, preferably in a remote healthcare setting., Strong understanding of insurance verification and billing workflows., Proficient in SimplePractice, Google Workspace, Microsoft Excel, and digital fax systems., Highly organized, proactive, and communicative with a focus on HIPAA compliance..

Key responsibilities:

Manage the appointment calendar, including confirming, rescheduling, and canceling appointments.

Handle incoming phone calls and email inquiries, providing professional patient support.

Verify insurance benefits, manage electronic health records, and assist with billing processes.

Collaborate with the clinical team to streamline administrative tasks and support telehealth coordination.

Job description

This is a remote position.

Are you passionate about supporting healthcare teams that change lives? Do you thrive in a detail-driven, service-focused environment? Virtual Rockstar is looking for a Medical Virtual Assistant to support a thriving therapy practice that provides holistic, family-centered care to diverse communities in Minnesota.

This practice specializes in Speech Therapy, Orofacial Myofunctional Therapy, Occupational Therapy, Feeding Therapy, and Lactation Support — and they're seeking a reliable, proactive VA to help manage the day-to-day admin work that makes meaningful care possible.

About the Practice

This team is grounded in compassion, inclusivity, and a neurodiversity-affirming approach. Their mission is to support families through holistic, individualized treatment — and to do that well, they need strong back-end operations. That’s where you come in.

Responsibilities

You'll become a key part of the admin workflow, helping the clinical team stay focused on care while you handle the details behind the scenes.

Reception & Scheduling

Manage the appointment calendar and waitlist
Confirm, reschedule, and cancel appointments
Handle incoming phone calls and email inquiries professionally
Coordinate with therapists on daily scheduling needs

Patient Support & Communication

Follow up with patients post-session
Send personalized communications, forms, and treatment plans
Manage incoming referrals and patient records
Support telehealth coordination and respond to FAQs

Insurance & Billing Support

Verify insurance benefits and coverage details
Pre-fill and track plans of care and follow-up on upcoming due dates
Manage electronic faxes using RingCentral Fax and update tracking sheets
Create and send invoices, record payments in SimplePractice
Assist with electronic claims (SimplePractice) and secondary billing (MN-ITS)

Admin Operations

Maintain and update electronic health records
Assist with payment tracking and overdue balances
Collaborate daily via email, chat, and morning check-ins
Help streamline admin tasks currently managed by on-site staff

Requirements

2+ years experience in a medical or therapy admin role (remote healthcare experience a plus)
Strong understanding of insurance verification and billing workflows
Proficient with SimplePractice, Google Workspace, Microsoft Excel, and digital fax systems
Comfortable managing sensitive patient information with discretion and HIPAA compliance
Highly organized, proactive, and communicative — a team player who thrives independently
Familiarity with the nuances of working with clinicians who value control over their schedules

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.