Sales Operations Senior Analyst

This role is responsible for managing all aspects of Cigna's Sales Operations Renewal Process  that align with Cigna’s product offerings, funding types and platforms for assigned regions. This includes highly complex client renewals that comprise of custom requests, extra reporting, compressed turnaround times against the client’s effective dates, and sensitive cases.   Key responsibilities include handling unique and intricate renewal transactions and workflows, managing the technical service experience for larger and/or complex cases, driving improvements related to the client readiness and install process as well as producing compliant benefit summaries for our clients and customers. Act as liaison between the Sales team and internal partners (e.g. Product, Funding, System Deployment, and Implementation). Collaborate with designated Lead Analysts, fellow Retention Senior Analysts, and Client Services colleagues to monitor the processing and reporting of key renewal transactions and deliverables. Identify opportunities for process improvements to deliver differentiated value to renewing clients, customers and producer partners, reduce financial risk for successful case implementations.  

• Serve as primary point of contact for designated sales markets and responsible for highly complex client renewals and manage intricate sales installation processes for “In good order” (IGO) status.
• Exhibits expert knowledge and understanding of complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Deliver work within dual systems, platforms, funding types, and multi-products.
• Provide support for designated Retention Operations Leads on all issues and initiatives related to resolving issues or delegating to other team members as needed.
• Accountable to collaborate with the Sales team upon renewal to understand the products, benefits and services   for sold cases.  Make independent decisions and present proactive solutions/approaches to mitigate delays and potential risks for timely case installs.  Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations.
• Lifts administrative drain from client managers by delivering BNCA, PBAB, BST, UW procedures and applications required to ensure a seamless implementation.
• Enhance and maintain standard operating procedures  
• Present and explain sales renewal operation process and support more junior level communication and operation discussions
• Serve as a business resource and lead projects or complete project tasks within broader projects including program and technical application projects.
• Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
• Design, enhance and maintain standard operating procedures and reporting related to renewal execution 
• Utilize problem solving skills, services knowledge to proactively identify root causes of issues.
• Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success

Qualifications:

• Bachelor/Associate’s degree in a related field preferred or at least 3-5 years of related experience.
• Previous sales operations/sales support skills and working knowledge/experience in case renewals strongly preferred
• Ability to quickly understand the Clients’ needs and expectations
• Strong attention to detail;  Exceptional experience in all product and funding types and BNCA, PBAB, BST, UW procedures
• Proven Strong analytical and problem solving skills, strongly preferred
• Organized and experienced in meeting tight deadlines
• Strong communication and interpersonal skills  (verbal, written)
• Ability to consistently meet tight deadlines and work under pressure
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
• Prior experience working with matrix partners and external customers is preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.