Offer summary

Qualifications:

Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required., 5-6 years’ experience in project management with a focus on Gen AI project delivery., Excellent customer service, problem-solving, and interpersonal skills are essential., Proficient in SharePoint, MS Office Suite, and MS Project or other cloud-based project tools..

Key responsibilities:

Serve as a liaison between product management and business stakeholders for product processes.

Manage and coordinate AI product-related projects through regular status meetings and communications.

Create and manage project plans, timelines, and risk assessments while ensuring effective communication with stakeholders.

Provide guidance to product teams on new product introductions, pricing strategies, and process needs for effective rollouts.

Job description

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

rimary Purpose

The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business.

Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring.
Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks.
Create and manage project plans, timelines, risks, and status communication methods.
Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
Work as a primary point of contact for business stakeholders, product owners, and the larger project team.
Have the ability to multi-task multiple projects at a particular time
Communicate in an effective and professional way with stakeholders and customers in and outside of inContact.
Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration.
Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business.
Assist in business stakeholder management to ensure launch requirements are being met
Follow the company Code of Ethics and inContact policies and procedures at all times.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Education Requirements

Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required

Experience Requirement

Experience with Gen AI project delivery
5-6 years’ experience in project management
Excellent customer service and people skills
Excellent problem-solving skills
Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
Ability to meet deadlines
Effective communicator with superior interpersonal skills
Ability to manage multiple projects at a time
Ability to work with and to interpret technical information to non-technical individuals

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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