Offer summary

Qualifications:

Experience in account management or sales, preferably in the e-commerce sector., Strong communication and interpersonal skills to engage with key clients., Ability to analyze customer needs and provide tailored solutions., A passion for customer satisfaction and relationship building..

Key responsibilities:

Serve as the main point of contact for key accounts like Poco and ThyssenKrupp.

Enhance after-sales service to improve customer satisfaction.

Develop strategies to turn customers into enthusiastic advocates for the brand.

Collaborate with the Customer Growth Team to drive success in a dynamic environment.

Shopware, founded in Schöppingen in 2000, offers a holistic omnichannel digital commerce platform for sophisticated mid-market and lower enterprise merchants, with high flexibility and various options for B2C, D2C, B2B, as well as service-based use cases. Shopware is well-positioned and one of the market leaders in its segment, especially in the DACH region, with a fast-growing business in North America. The solution is headless, API-first, and uses an Open-Source architecture, allowing merchants to individually customize and scale the product offering, creating a strong customer experience. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem. Shopware merchants currently process a combined GMV of more than 20 billion USD across the global Shopware platform.

Job description

Willkommen im Customer Growth Team bei der shopware AG! Als führendes E-Commerce-Unternehmen suchen wir einen leidenschaftlichen Key-Account Manager (m/w/d) für unsere strategisch wichtigsten Enterprise-Kunden.

Deine Aufgabe ist es, unsere Kunden nicht nur zufriedenzustellen, sondern zu begeisterten Fans zu machen. Werde unser zentraler Ansprechpartner für Key-Accounts (wie z.B. Poco, ThyssenKrupp und Stabilo), steigere mit deinen Fähigkeiten den After-Sales-Service und trage dazu bei, die Kundenzufriedenheit auf ein unerreichtes Level zu heben. Wir suchen deutschlandweit nach einem Key-Account Manager (m/w/d), der bereit ist, in einem dynamischen E-Commerce-Umfeld zu wachsen und maßgeblich zum Erfolg von Shopware beizutragen. Egal, wo du dich befindest, du wirst ein integraler Bestandteil unseres Teams sein.

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