Bounteous x Accolite is an end-to-end digital transformation services consultancy that partners with leading brands around the globe to co-innovate and drive exceptional client outcomes. We build digital solutions for today’s challenges and tomorrow’s opportunities through transformative products and experiences. Driven by co-innovation, high technical and domain expertise, and a commitment to global talent, we foster a culture of belonging, support, and growth, ensuring accountability and successful business outcomes. Our thousands of skilled strategists and technologists in the U.S., Latin America, Asia, Europe, and around the world shatter boundaries, obsess over outcomes, and forge the future. Our people, clients, and partners make Bounteous x Accolite exceptional.   We drive success for the world’s biggest brands with award-winning solutions: AI, Data, Analytics Digital Commerce Experience Innovation & Design Enterprise Digital Transformation Marketing Activation & Loyalty Digital Product & Platform Engineering Cloud Enablement & Modernization We collaborate with top tech leaders to pioneer solutions in a dynamic digital world: Adobe AWS Microsoft Salesforce Google …and more! Our SMEs tailor solutions to meet your industry’s unique needs and goals: Healthcare Financial Services Media, Entertainment, & Technology Travel and Hospitality Logistics Telecommunications Consumer Goods Retail Restaurant & Convenience Industrial & Manufacturing

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a Director of Loyalty Strategy to join our growing team.  In this highly client-facing role, you will have the opportunity to partner with some of the world’s leading brands to drive loyalty innovation. You will provide loyalty strategy consulting to Bounteous clients, but you will also have an opportunity to support new business development efforts and other internal Bounteous growth initiatives. 

You will work with and/or lead teams of Bounteous consultants and loyalty practitioners to develop and implement differentiated loyalty strategies that deliver meaningful value for our clients.  

You will also work with the Bounteous Growth teams to find, scope, and win new business and contribute to the growth of Bounteous.  

Information Security Responsibilities

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols

Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets

Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)

Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

Be a trusted loyalty strategy consultant to Bounteous clients: Lead all phases of loyalty engagements including scoping, discovery, ideation, program design, financial modeling, launch strategy, and ongoing marketing optimization

Gather and analyze customer, market, competitive, and business insights to identify meaningful innovation opportunities

Design and facilitate collaborative workshops and stakeholder interviews with senior client stakeholders (in-person and virtual)

Identify gaps in the customer experience and create the ideal customer loyalty journey

Perform analysis and build financial models to validate loyalty viability and build a business case for change/innovation 

Guide clients to define their vision, goals and strategic priorities. Formulate and present insightful and actionable recommendations, roadmaps, and plans to client management. Gain alignment with client senior leadership on recommendations, loyalty innovation roadmap, and path forward. Be able to bridge the strategy with the optimal execution.

Measure, monitor, evaluate, and refine loyalty strategies to maximize incremental revenue, profit and customer lifetime value

Develop programmatic approaches to increase customer lifetime value through retention-based marketing, customer segmentation, lifecycle marketing, and customer engagement strategies

Convert short-term loyalty strategy engagements into multi-year client partnerships by serving as a trusted partner, loyalty expert, and strategic guide to clients

Actively contribute to Bounteous growth by contributing to go-to-market strategies for specific industries, identifying new business opportunities, designing engagement approaches, scoping and estimating work, preparing winning proposals, and delivering compelling pitch presentations

Actively participate in the development of the loyalty strategy consulting capabilities by contributing to the development of consulting frameworks, methodologies, IP, and thought leadership

Inspire and develop, and mentor team members

Preferred Qualifications

Experience designing, launching & optimizing B2C loyalty strategies. B2B experience is a plus

Highly client-facing role, need to be able to clearly communicate ideas and deliver positive outcomes

Combination of a strategic thinker and a pragmatic doer

Growth mindset, resourceful, problem solver, simplifier of complex ideas

Thrive in a fast-paced environment where flexibility and adaptability are key

10+ years of experience in loyalty consulting OR a combination of consulting experience plus industry experience of managing a loyalty business

Bachelor’s degree

Excellent written, verbal, analytical, presentation, and workshop facilitation skills 

Experience consulting to senior client leadership

Experience creating financial models and aligning with clients on the value of loyalty, including Finance stakeholders

Knowledge of loyalty/marketing technology providers and their strengths and limitations

Experience going beyond developing a loyalty program, to define, implement, and optimize the end-to-end customer experience

Data-driven marketer with experience designing cross-channel strategies across all digital platforms: web, app, Email, SMS, push notifications, social, and digital advertising a plus

Proficient in customer research practices and journey mapping  

Track record of winning new loyalty business

Driver of loyalty practice growth initiatives

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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Director, Loyalty Strategy

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