Offer summary

Qualifications:

High school diploma or equivalent required., 3-5 years of experience in litigation support or a relevant field., Strong problem-solving skills and ability to work under pressure., Excellent written and verbal communication skills..

Key responsibilities:

Manage resources to meet performance expectations and ensure client satisfaction.

Collaborate with supervisors and maintain communication with clients and service providers.

Gather and review case materials to initiate research and develop standing orders.

Create detailed case memos and communicate with internal departments regarding case specifics.

Job description

Premium Support Manager

Are you organized, detail-oriented, and customer service-driven? Do you thrive in a fast-paced environment, enjoy problem-solving, and excel at multitasking? If so, U.S. Legal Support is looking for a Premium Support Manager to join our team!

📍 Location: Remote - Texas
🕒 Schedule: (Must work Central time zone) Monday – Friday, 8:30 AM – 5:30 PM CST

What You’ll Do:

Client & Case Management

Manage resources to specific performance expectations, ensuring an engaged and accountable workforce that delivers a superior client experience.
Collaborate with supervisors to maintain regular and ongoing communication.
Respond to urgent client and resource requests outside normal business hours as needed.
Build and nurture relationships with key service providers.
Proactively manage jobs in progress, ensuring timely completion and best practices are applied.
Partner with Sales to ensure client satisfaction.
Actively demonstrate company values and commitment to service excellence.
Work closely with Production to manage deliverables such as rough drafts, exhibits, transcripts, and video content.

Case Preparation & Organization

Gather and review case materials, including notices of deposition, complaints, and captions, to initiate research.
Develop case-specific “standing orders” for deliverables, including real-time transcripts, rough drafts, exhibits, and video.
Identify all participating parties in a case and establish communication regarding standing orders.
Create detailed case memos and enter relevant notes into internal systems.
Communicate standing orders with all appropriate internal departments.

What You Bring to the Table:

High school diploma or equivalent required.
3-5 years of experience in litigation support or a relevant field.
Strong problem-solving skills with the ability to work under pressure.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in office technology and case management systems.

Perks & Benefits:

Remote work with company-provided training and equipment.
Phone allowance.
Comprehensive health benefits, including Medical, Dental, and Vision.
Paid Parental Leave.
Employee Assistance Program.
Pet-friendly benefits.
Fun company activities and a positive team culture.

At U.S. Legal Support, we’re proud to have been recognized with the Happiest Employee Award two years in a row! Find out why at Comparably.

🚨 Please note: This position requires a comprehensive background check, including ten years of verifiable work/education history. All information on your resume must be accurate and verifiable.

Apply today and take the next step in your career with U.S. Legal Support!

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