Disability Benefit Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Here’s the impact you’ll make and what we’ll accomplish together
The Absence & Disability Management Payroll Team at TELUS Health is a small but mighty group of skilled professionals with potential for growth. We leverage our exceptional customer service skills and deep understanding of complex benefits schedules to provide seamless disability leave management for our clients. Through close collaboration with internal and external partners, we drive both reactive and proactive solutions, ensuring accurate transmission of payroll and benefits data while consistently exceeding client expectations.

Here’s how
As a Disability Benefit Analyst at TELUS Health, you'll play a crucial role in our Absence & Disability Management team. Reporting to the Payroll Team Lead, you'll leverage your analytical prowess, attention to detail, and client service skills to ensure seamless payroll operations and support for those navigating disabilities and absences.

This role requires a detail-oriented individual with strong analytical skills and a passion for problem-solving. You'll need to be adaptable, with the ability to learn new skills and software quickly. Your work will directly impact our clients and their employees, ensuring they receive accurate and timely payments and support.

If you thrive in a dynamic environment, excel at meeting deadlines, and are committed to delivering high-quality results, we encourage you to apply. Join our team and contribute to meaningful work that makes a difference in people's lives while advancing your career in the exciting field of disability benefit analysis.

What you’ll do     

Data Analysis and Reporting: 

• Conduct payroll data analysis (daily, weekly, monthly) adhering to client-specific disability management programs and service level agreements 

• Analyze and process payments for clients' employees, ensuring compliance with specific rules 

• Produce custom reports, perform audits, and reconciliations as needed

Client Service and Communication: 

• Respond to internal and external inquiries, providing timely support via various channels

• Communicate effectively with TELUS Health departments and clients, following best practices

Process Management and Technical Skills: 

• Analyze, optimize, and define new processes to enhance efficiency and mitigate risks

• Review technical specifications, troubleshoot issues, and participate in system testing

• Maintain client data using in-house applications and learn new skills/software as required

Quality Control and Compliance: 

• Oversee production of benefits and payments, ensuring accuracy and adherence to regulations 

• Perform year-end tasks and evaluate internal controls

• Identify, track, and archive records related to client pay feeds

Time Management and Problem-Solving: 

• Meet productivity objectives, deadlines, and KPIs

• Manage and prioritize activities effectively 

• Identify problem sources and propose solutions

Flexibility and Teamwork: 

• Demonstrate flexibility in work hours to support National Clients

• Work closely with internal teams and provide support as needed

Additional Responsibilities: 

• Carry out other related tasks and projects as assigned by supervisor

What you bring

• Post-secondary education or equivalent work experience

• Intermediate to advanced proficiency in Microsoft Office, particularly Excel

• Strong analytical and problem-solving skills

• Strong written and verbal communication skills

• Excellent organizational and time management abilities in a fast-paced environment

• Understanding of computer technology and systems

Nice to haves

• Certificate/degree in business administration or accounting

• Experience in absence/disability management or HR/payroll systems

• Member of the Canadian Payroll Association (CPA)

• Knowledge of benefit payment laws and regulations

• Fluent in both written and spoken French

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.