EE Supplemental Claims Analyst

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As an EE Supplemental Claims Analyst, you’ll be responsible for the full lifecycle of supplemental insurance claims—from intake and eligibility verification to adjudication and payment. You’ll manage increasingly complex claims and provide expert guidance to peers. This role is key to delivering a responsive and empathetic customer experience while ensuring claim accuracy and compliance. You’ll also contribute to process improvements by elevating customer feedback and helping to streamline claim operations.

Primary Responsibilities:

• Review, analyze, and adjudicate supplemental insurance claims through final resolution.
• Investigate eligibility, calculate payable benefits, and initiate accurate and timely payments.
• Provide training, mentoring, and support to team members as a subject matter expert.
• Participate in continuous improvement initiatives and special projects as needed.

Skills and Background You’ll Need

Must-Haves:

• EDUCATION: High school diploma or equivalent required.
• EXPERIENCE: Minimum 2 years of experience in employee benefits, claims, or financial services.
• Experience with claim processing and direct claimant communication.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication abilities.

Preferred:

• Experience with supplemental insurance or group benefit products.
• Mentoring or peer training experience.

Key Behaviors of a Successful Candidate

• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Integrity: Upholds company values and ensures compliance with policies.
• Willingness to Learn: Actively engages in knowledge growth and process improvement.
• Collaboration: Builds effective relationships with internal and external partners.
• Customer Focus: Puts the customer at the center of all claim decisions and service interactions.

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Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.