Offer summary

Qualifications:

15+ years of experience in consulting, customer advocacy, or engagement., Background in telecommunications or broadband is preferred., Strong interpersonal, written, and public speaking skills., Excellent project management skills with meticulous attention to detail..

Key responsibilities:

Lead Success strategy, planning, and execution for a designated customer portfolio.

Identify and mitigate customer risks, ensuring timely resolutions.

Deliver Quarterly Territory Reviews to senior leadership, highlighting impactful Success Stories.

Foster strong collaborative relationships across departments to advance customer success.

Job description

The Regional Success Leader plays a pivotal role in driving the success and growth of Calix’s Premier Success customers by adopting a Business Value-led approach to Customer Success in the Western Region.

As a Regional Success Leader, you will manage a portfolio of customers, fostering executive-level relationships both within Calix and externally with clients. Your primary goal will be to ensure customers derive maximum business value from Calix products, showcasing measurable benefits. Success in this role requires deep product knowledge, experience leading Success Account Managers, excellent communication skills, the ability to persuade and influence decision-makers with a view to building long term relationships. Key performance metrics include driving product adoption, achieving account growth, creating success stories, ensuring customer satisfaction, and retaining strong relationships.

Responsibilities:

Lead Success strategy, planning, and execution in partnership with the Regional Sales Leadership team for a designated customer portfolio.
Collaborate with Regional Sales Leadership to ensure the seamless execution of Success programs aligned with joint Success Account Plans
Identify and mitigate customer risks within your portfolio, ensuring timely resolutions through a "Path to Green" approach for all Risk Assessment Account Escalations.
Partner with Sales and Business Insights Services to take a Business Value-driven approach to Customer Success.
Track and deliver defined portfolio-based success metrics to enhance customer loyalty, retention, and growth.
Inspire and develop your team to excel, providing training, guidance, and growth opportunities to support career milestones.
Recruit outstanding new talent
Deliver Quarterly Territory Reviews to senior leadership, highlighting impactful Success Stories and outcomes in the region.
Advocate thought leadership within the industry by leveraging customer visits, local events, and ConneXions to promote the "BSP Evolutionary Journey."
Proactively analyze industry trends and macro-challenges, offering actionable recommendations to Sales teams and customers.
Foster strong collaborative relationships across departments, including Sales, Marketing, Product, and Support, to advance the "BSP Evolutionary Journey."
Create an environment of professional and personal growth within your team, setting standards for account-based Customer Success for investment customers.
Identify opportunities to deliver personalized success, drive revenue growth, streamline operations, and reduce costs.
Sponsor Quarterly Business Reviews and ensure organizational alignment with key decision-makers and stakeholders.
Strengthen client partnerships through consistent executive touch-points.
Leverage available technology to track progress on critical metrics such as satisfaction, retention, revenue, and referrals.
Stay informed on industry trends, best practices, and product innovations, educating customers on how to maximize their value

Qualifications and Skills:

15+ years of experience in consulting, customer advocacy, or engagement, with a proven track record of success in dynamic, collaborative environments.
Background in telecommunications or broadband is preferred.
Ability to think strategically and execute tactically, consistently delivering high customer satisfaction and retention rates.
Exceptional entrepreneurial drive, data-focused mindset, and business strategy acumen, with the capability to interface effectively with various organizational levels.
Strong interpersonal, written, and public speaking skills, adapting to diverse audiences and organizational tiers.
Be a great story teller.
Have a beginner's mindset.
A bias towards action
Excellent project management skills with meticulous attention to detail.
Proactive and empathetic approach to challenges, ensuring patience and understanding in all situations.
Experience managing geographically distributed teams and building effective relationships across the organization.
Future travel expectation: approximately 35%.
Must possess a valid Driver's License

#LI-Remote

Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.

For more information on our benefits click here.

There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.

San Francisco Bay Area Only:

177,100.00 - 265,700.00 USD Annual

National Major Cities plus, CA, CO, NY Metro area:

154,000.00 - 231,000.00 USD Annual

Regional plus NY:

138,600.00 - 207,900.00 USD Annual

Required profile