IT Support Analyst

Description

• Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues.
  •    Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices.
  •    Create, maintain and update IT documentation, SOP’s, including asset inventories, network diagrams, and user guides.
  •    Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives. 
  •    Support cloud-based applications and platforms, ensuring seamless integration and functionality.
  •    Manage user accounts, permissions, and access control across various IT systems.
  •    Assist in the development and enforcement of IT policies, procedures, and best practices.
  •    Provide training and guidance to employees on IT tools and cybersecurity awareness.
  •    Participate in IT audits, risk assessments, and compliance initiatives.
  •    Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts.

• Strong knowledge of Windows operating systems, Active Directory, and Office 365.
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection.
• Knowledge of cloud computing platforms such as Azure and SharePoint is an asset.
• Highly motivated with the ability to work independently.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Education/Experience:

• Minimum of 2-4 years of experience in IT support, systems administration, or a similar role.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus.
• Successfully managed small- to medium-sized projects for a minimum of two years.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $32.69 - $36.06 / hour

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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