Offer summary

Qualifications:

High School Diploma or equivalent required., 2+ years of work experience in customer service or contact center preferred., Strong verbal and written communication skills are essential., Ability to handle multi-faceted tasks and resolve difficult situations with minimal supervision..

Key responsibilities:

Respond to a variety of telephone inquiries regarding customer accounts.

Process calls from both internal and external customers.

Maintain and update customer information in various databases.

Provide explanations of programs, benefits, and policies while tracking call reasons for resolution.

Job description

Customer Service Specialist (Part Time)

As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.

In the Role

The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:

Processing calls from internal and external customers
Maintaining accounts and updating information in various databases
Providing an explanation of programs, benefits, and policies
Tracking the reason for each call to ensure successful resolution

Requirements

High School Diploma or equivalent
2+ years work experience.
Must possess good verbal and written communication skills.
Good listening skills and high degree of accuracy required
Self-starter, requiring little or minimal supervision
Must be able to handle multi-faceted tasks
Ability to resolve difficult or pressure situations with minimal supervision

Preferred:

Customer service experience, contact center experience preferred

Location: Fort Worth, TX Or Evansville, IN

Training Schedule: In person Training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeks

Part Time Schedule: Following training, the schedule for this part time 100% remote position will be Monday, Tuesday and Fridays, 10am to 3pm CST each day.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.