Offer summary

Qualifications:

Fluency in English and either French, German, or Dutch., Minimum 1 year of experience in Customer Service., Proficiency in MS Office Suite, especially Excel., Familiarity with ERP and CRM systems, particularly in order-to-cash processes..

Key responsabilities:

Respond to customer inquiries via phone, email, or chat in a timely manner.

Process customer orders, returns, credit notes, and invoices accurately in the ERP system.

Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Maintain accurate records of interactions in CRM/ERP and identify areas for process improvement.

Job description

Purpose

As a Customer Service Specialist, you will play a key role in supporting our growing customer operations across crucial European markets. You will manage key data entry tasks, including order entries, invoicing, customer creation, stock allocations, and credits, all while working in a fast-paced and dynamic environment. We’re looking for someone who is flexible, eager to learn new systems, and excited to support operations in multiple countries. If you’re self-sufficient, have a strong work ethic, and are passionate about providing excellent service, we’d love to have you on board!

🕘 Please note: This position follows a standard weekday schedule - no evening shifts, no weekend work. Typical working hours are 8:00–16:00 or 9:00–17:00. Additionally, this position allows remote work from Poland with occasional visits to our Kraków office (once per month or for meetings with leadership).

Key Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Process customer orders, returns, credit notes, and invoices accurately in the ERP system
Monitor order fulfillment, proactively communicate delays, and support consignment stock reconciliation
Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues and ensure customer satisfaction
Maintain accurate records of interactions in CRM/ERP and handle basic admin tasks related to the order-to-cash cycle
Identify areas for process improvement and escalate any workload or priority concerns to the manager

Qualification

Fluency in English + French, German or Dutch
Minimum 1 year of experience in Customer Service
Proficiency in MS Office Suite (including excel)
Familiarity with ERP and CRM systems (particularly in order-to-cash)
Strong communication skills with the ability to maintain a positive tone, manage multiple priorities, and stay composed under pressure
Excellent time management skills
Exceptional attention to detail and a high level of accuracy

Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com

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