Operations Analyst

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job Description:

This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for the government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.  

Position Overview: 

The Operations Analyst is responsible for work in our Quality Assurance area in the VCC. This position will work to support our operations areas as well as our intake, orchestration, engineering, and infrastructure areas. The Quality Assurance acts as our quality control mechanism inside the VCC. This position will review and ensure that devices and process are up to the VCC standard. Responsibilities will include sampling tech work for consistence and quality, reviewing roadside configuration and implementation, reviewing security, training and engineering process and efforts are correct and provide feedback on changes or issues that may arise. This area works to ensure that our Verra Mobility Products provide quality service that will be the solutions that help the world move safely and easily.

Essential Responsibilities:

• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality.
• Able to recognize issues/defects that will impact implementation and monitoring.
• Excellent analytic skills.
• Ability to combine quantitative and qualitative analysis to generate insight.
• Write or review validation protocols and technical reports.
• Perform periodic review of equipment calibration and maintenance; serve as quality control advocate.
• Perform investigative testing to remote technical support technologies; participate in root cause analysis; lead and write investigations reports. Investigate VCC quality issues and recommend sound corrective actions and resolution.
• Review internal documents / external documents, make recommendation as needed.
• Help to establish QA methodologies and strategies.
• Ability to work in a fast-paced operational environment.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
• Ability to learn in an 'on-the-job' training environment.
• Participates in planning, daily stand-ups, backlogs sessions.
• Performs other duties and/or special projects as assigned.
• Identifies areas of opportunity to improve our service offering.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
• Ability and willingness to learn new things, particularly new technology.

Qualifications:

• Bachelor’s degree in a business, information technology, statistics, or closely related field or three (3) years’ experience in Operations, Remote Troubleshooting or Analytical experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook
• Preferred Lean Six Sigma Certification
• Preferred Agile Scrum Certification which could be Scrum Master, Productor Owner or Scrum Fundamentals
• Demonstrated knowledge of auditing and quality assurance practice for use across a wide range of devices and processes.
• Demonstrated knowledge of analysis techniques and reporting strategies
• Demonstrated knowledge of computing and data analysis
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Preferred Experience Skill in quantitative data analysis and interpretation.
• Successful completion of the Nlets fingerprinting background assessment.