Offer summary

Qualifications:

10 years of experience in a solutions architect or similar pre-sales role, preferably in a cloud platform or monitoring software company., 3+ years of experience in a people management role with strong interpersonal skills., Familiarity with monitoring tools like Grafana, Graphite, and Prometheus is preferred., Excellent communication, collaboration, and presentation skills are essential..

Key responsibilities:

Build and lead a high-performing team of Solutions Architects to ensure sales and customer success.

Engage with Pre-Sales and Sales Leadership to strategize on opportunities and participate in pre-sales activities.

Mentor and coach new hires to ensure effective skill development and ramping.

Drive the technology evaluation stage of the sales process, acting as the key technical advisor for customers.

Job description

Description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

As a Manager of Solutions Architecture for Splunk’s Observability Business Unit, you will hire, motivate, and retain a team of world-class solutions architects, who will in turn provide technical and thought leadership of Splunk’s Observability focused solutions to the sales organization and to Splunk’s prospects and customers. Both you and your team will work directly with customers while acting as the subject matter expert across Splunk’s Observability solutions including the Observability Cloud, IT Service Intelligence, AppDynamics, and Core Splunk technology products. You will be responsible for ensuring that all team members are consistently delivering product demonstrations that directly address customer pain and emphasize Splunk’s unique value proposition. During the sales cycle, you and your team will guide prospects through trials and proof of concepts, demonstrating Splunk’s ability to meet and exceed customer requirements and building a positive relationship that will go beyond the initial transaction and make value contributions to our customers for years to come. Finally, you will have the opportunity to work directly with our Sales, Pre-Sales, Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customers’ success.

Responsibilities

Proactively build and lead a team of high-performing Solutions Architects, helping to ensure sales and customer success
Responsible for recruiting and hiring Solutions Architects in your assigned region.
Mentor/coach new hires during on-boarding and subsequent phases to ensure effective ramping of skills and capabilities.
Engage directly with Pre-Sales and Sales Leadership to strategize on their opportunities and engage on pre-sales activities for Splunk’s solutions
Provide Sales Engineers with continual development feedback and regularly collaborate with each individual on a career development plan
Actively drive and handle the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for our service
Answer technical questions from customers regarding Splunk’s AppDev products, features, and solutions, as well as articulate technology and product positioning to both business and technical users
Identify all technical issues of your assigned accounts to assure complete customer happiness through all stages of the sales process
Establish and maintain strong relationships throughout the sales-cycle with our customer's technical and executive staff
Demonstrate Splunk’s value to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows. Ensure that all team members can do the same
Ability to successfully coordinate multiple opportunities, workshops & POVs concurrently (across region)
Accountable for individual and team expense budget management

Requirements

10 years of demonstrated experience in a solutions architect or similar pre-sales role (at a cloud platform/monitoring software company is preferred)
3+ years’ experience in a people management role and skilled in developing and nurturing interpersonal relationships
Experience with Cisco, commercially available and open source monitoring tools (Grafana, Graphite, Prometheus, etc.) is preferred
Excellent communication, collaboration, and presentation skills
Passionate about technical sales and working with customers
Ambitious and self-motivated with a high emotional intelligence (EQ)
Highly coachable with a strong desire to improve and grow as a professional
Startup experience and some vertical experience
Modern application architecture (micro-services) understanding
Travel up to 30% of the time

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Thank you for your interest in Splunk!

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