Career Opportunities: Quality Control Specialist (58997)

Responsible for quality control and accurate order fulfillment of the company’s product offerings.

Major Areas of Accountability

• Perform quality control of order, and upload documents to electronic records
• Receive and process orders.
• Maintain order records, files, and documentation
• Transfer accounts from the company’s lead database to Brightree
• Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order
• Generate operations reports; send daily order totals to management in accordance with the company’s procedures and HIPAA/PHI-compliant guidelines
• Keep equipment operational by following established procedures, and report malfunctions
• Contribute ideas to resolve problems to better serve the customer and/or improve productivity
• Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis
• Adhere to company policies and procedures with an emphasis on professional behavior
• Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same
• Assigned other duties as required
• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

Basic Qualifications

• High school diploma, advanced degree preferred
• 2+ years' experience in Quality Assurance
• Clerical skills including proficiency with data entry and computer programs
• Good organizational skills
• Ability to take initiative and work independently
• Attention to detail
• Ability to conduct research into issues
• Effectively prioritize work on a daily basis

Preferred Qualifications

• Experience in DME and QA field
• Experience in Brightree

• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive and inclusive work environment where everyone feels valued, and diversity is celebrated. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Employee Resource Groups that support Women, Minorities, Veterans and LGBTQ+ Community. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The starting hourly rate for this position is $21.22. Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives.  Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.