Business Intelligence Manager

Amplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.com!

Job Summary

We’re hiring a commercially minded Business Intelligence Manager focused on Customer Revenue Optimization. This role blends data analysis with strategic action: you’ll dig into performance data across the customer journey, uncover insights, and collaborate cross-functionally to optimize acquisition, expansion, retention, and revenue. This is not just a reporting role; we need a proactive thinker who turns insight into impact.

Key Responsibilities

• Analyze customer lifecycle data to surface revenue growth and churn mitigation opportunities.
• Build dashboards and reports that highlight MRR trends, cohort behaviors, churn risk, upsell/cross-sell potential, and customer health.
• Partner with marketing, sales, and success to optimize GTM motions, segmenting, pricing, funnel optimization, and messaging.
• Conduct deep-dive analyses on conversion rates, LTV:CAC, activation timelines, retention by segment, and other SaaS growth levers.
• Propose and track experiments to improve monetization, retention, and account expansion.
• Support customer success in identifying high-risk accounts and create data-informed playbooks for proactive engagement.
• Build predictive models and lead indicators for churn, upsell potential, and activation success.
• Maintain a centralized performance view across teams.
• Present high-impact insights to executives in clear, actionable formats. Support ad-hoc strategic questions and reporting requests from leadership.
• Educate non-technical stakeholders on how to use data in daily decisions.
  
  

KPIs

• Data infrastructure uptime & reliability: >99% accuracy in key reports and dashboards
  
  

Success Metrics

• Revenue optimization impact: Identify and help execute at least 3 initiatives per quarter that result in measurable revenue lift or churn reduction
  
  

Who You Are

• You thrive on transforming ambiguity into structure and insight.
• You’re obsessed with business value , not just reporting on the past, but shaping the future.
• You understand SaaS metrics and how customers drive growth. You bring clarity and influence to decision-making with data at the core.
  
  

Requirements

• 3–5+ years in Business Intelligence, Revenue Operations, or Product/Data Analytics roles within a SaaS environment.
• Advanced proficiency in Google Sheets, you must be comfortable working in complex spreadsheet environments, with strong skills in formulas, pivot tables, and data validation; you’re a Sheets and rerouting guru.
• Experience building dashboards and reports using tools like Looker, Tableau, Power BI, or equivalent.
• Strong command of SQL and working with relational databases.
• Deep understanding of SaaS metrics and lifecycle economics (e.g., MRR, CAC, LTV, churn, expansion revenue).
• Proven ability to use data to drive strategic decisions across Marketing, Sales, Product, and Customer Success.
• Skilled in presenting data-backed narratives to both technical and non-technical stakeholders.
  
  

Nice to Have

• Previous experience in the healthcare or health tech SaaS sector.
• Familiarity with customer journey tools, RevOps systems (e.g., Chargebee, HubSpot, Salesforce).
• Background in growth experimentation, A/B testing, or pricing strategy.
  
  

Benefits

• Work-life harmony with flexible work hours, anchored around US business operations.
• Freedom to work remotely, supporting a healthy balance between professional and personal life.
• A positive, collaborative culture promoting development and learning.
  
  

WHY JOIN US?

At Amplify, you’ll be part of an organization that is not just thinking about the future of work but actively shaping it. We offer a competitive salary and a remote work environment designed to support your well-being and professional growth.