Offer summary

Qualifications:

Fluent in both Italian and English, with excellent communication skills., Experience in customer support or gaming industry preferred., Strong problem-solving abilities and attention to detail., Ability to work in a fast-paced environment and handle multiple tasks..

Key responsibilities:

Provide support to customers in both Italian and English via chat, email, and phone.

Assist players with inquiries related to gaming accounts and technical issues.

Collaborate with the gaming team to resolve player concerns and improve user experience.

Document and report customer feedback to enhance service quality.

Welcome to 5CA. We’re pioneers of work-from-home global CX in any language, anywhere, any time, for any of your customers. We bring together the best people, processes and technology to deliver customer experience free from barriers, geography and limits. We help improve customer spend and advocacy through CX that wins hearts, minds and wallets.

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