Sr. Business Operations Manager

About the team

Zillow Group’s mission is to give people the power to unlock life's next chapter. Our largest business unit, Premier Agent, introduces consumers who are looking to buy or sell homes to real estate agents who can help them do so! The Business Operations org (Biz Ops) is the engine that pushes our business forward. Our team defines and implements strategic business plans to increase revenue through top-line growth and optimize sales efficiency. We believe in autonomy and moving quickly, so self-motivated, problem solvers who thrive in ambiguity, look no further!

About the role

We are seeking a Senior Business Operations Manager to join us to drive strategic sales operations processes and improve the Zillow business. This individual will typically manage 3-5 initiatives in parallel, in addition to owning recurring operational responsibilities. An ideal candidate is someone with a strong Sales Operations background, a quick learner who demonstrates strong leadership, sees around corners, possesses organizational expertise, is an excellent cross-functional communicator, and has a passion for building data driven solutions.

You Will Get To:

• Refine and automate book of business creation and management

• Understand and support frontline compensation management

• Identify, validate, and coordinate the stand up and improvements to sales tooling enabling frontline reps to become more efficient and scalable.

• Use extensive knowledge and analysis to develop strategic insights, challenge long-standing beliefs, and influence improvements

• Define and stand-up processes that drive impactful efficiency gains while adhering to programmatic compliance requirements

• Demonstrate an outstanding blend of business savvy and PM skills by defining key objectives, translating ideas into action plans, and maintaining day-to-day oversight of workstreams

• Build positive relationships, acquire commitment to results, and enforce accurate documentation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of proven experience in strategy, sales operations, business operations, analytics, and/or project management.

• Experience managing large, sophisticated cross-functional initiatives and delivering results while balancing competing priorities in a fast-past environment

• Highly proficient in varying analytical and project management tools (Excel, SQL, Gsuite, Smartsheet, Salesforce, and Tableau).

• Aptitude and excitement for mapping process improvements and conceptualizing innovative solutions for ambiguous problems.

• Collaborative work-style -- empowers leaders and partners to get results.

• Exceptional attention to detail, follow-through, and ability to anticipate downstream challenges.

• Outstanding communication, interpersonal, and presentation skills.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences 

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.