Offer summary

Qualifications:

Previous experience in a customer service role, preferably phone-based., Strong written and verbal communication skills in English; German or Spanish is preferred., Ability to investigate, problem-solve, and multitask effectively., A positive personality with empathy and adaptability to changing environments..

Key responsibilities:

Assist customers with booking and cancellation processes, ensuring the right solutions are provided.

Manage listing updates and customer inquiries using CRM and calling systems while meeting KPIs.

Handle breakdown and accident call-outs in accordance with company policies.

Report platform issues and identify sales opportunities for additional products.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Previous experience in a customer service role, preferably a phone based role.
Strong written and verbal communication skills Ability to investigate and problem solve.
A passion for customers with great listening and empathy skills A flexible approach, "outside the box thinker, and the ability to adapt to an ever-changing environment.
Strong multitasking skills and ability to switch between multiple systems while helping customers.
A positive and personable personality with the ability to empathise.
Motivation to achieve set goals and value feedback Ability to work a rotating roster.
English speaking and German or Spanish preferred

Core responsibilities:

Help hirers by finding the right solution and assist in the booking and cancellation process, if required.
Assist owners with listing management, including RV swaps, adding extras and pricing updates.
Use CRM and calling system to resolve customer enquiries, meeting KPIs for customer service and ticket management.
Manage breakdown and accident call-outs appropriately by adhering to Camplify policies and procedures.
Complaints and disputes resolution management Report on and liaise with Senior Management on platform bugs, improvements and new requirements.
Process hirer verification checks, as required Identify and act on sales opportunities for Accident Excess and the Camplify Store products.
Other duties as reasonably requested by the Customer Service Team Leader or Head of Customer Operations.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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