Peer Academic Coaching Program Coordinator

https://careers.pageuppeople.com/873/eb/en-us/job/548084/coordinator-peer-academic-coaching-program

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,320.00 per month to $6,666.00 per month. For more information on the benefits program, please visit our benefits website.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Since 2001, Cal State East Bay's Student Center for Academic Achievement (SCAA) has provided content tutoring for writing and a number of courses across the curriculum. Additionally, the SCAA offers embedded, collaborative support through its Writing Associates, Supplemental Instruction (SI), and Peer Academic Coaching (PAC) programs. The mission of the SCAA is to provide Cal State East Bay students with individual and collaborative learning opportunities within an inclusive environment fostering independent growth. The SCAA strives to cultivate adaptability, self-direction, and self-confidence through peer-to-peer support programs. SCAA services help students set achievable goals, develop academic skills, and improve subject comprehension.

The Coordinator oversees the SCAA’s Peer Academic Coaching (PAC) Program – a high impact program that offers peer-led activities. The PAC Coordinator hires, trains, and provides lead work direction to Peer Academic Coaches. The Coordinator is responsible for designing curriculum that develops student leader competencies in mentorship, communication, student success skills, and the understanding of ethical and developmental concerns necessary to successfully engage in coaching. This position may also consider current trends in advising and coaching programming while working closely with faculty, students, and advisors across campus to identify the specific needs of the Cal State East Bay community. Additionally, the Coordinator supports faculty partners and makes the program’s work visible to the community by assessing its effectiveness on an ongoing basis. In conjunction with the SCAA Director, this role engages in strategic planning to ensure that the program’s activities maximize student success.

Responsibilities

• Hire and advise academic coaches.
• Establish and maintain PAC program guidelines, operations, and systems which includes, but is not limited to, scheduling and approving timesheets of coaches.
• Manage program attendance through the Nimbus Learning and BayAdvisor systems. 
• Collaborate with the SCAA Director and Program Coordinators by participating in the planning and facilitation of ongoing professional development sessions for SCAA Peer Leaders throughout the semester (as part of the SCAA’s overarching training curriculum/process).
• Conduct ongoing program assessment through collection and evaluation of data and strategic planning for the program. 
• Establish and maintain harmonious and cooperative working relationships with departments and divisions that partner with the PAC program. 
• Develop tools/resources and facilitate trainings to help coaches and faculty members become effective partners; assist faculty partners with integrating coaches into their courses. 
• Stay current with trends in advising and coaching; research and develop best practices in working with the Cal State East Bay student population which includes, but is not limited to, first-generation college students, multilingual students, underrepresented minority students (URM), and adult learners.
• Participate and contribute to campus-wide discussions that explore Cal State East Bay's student needs and coaching/mentoring community values. 
• As needed, serve as a resource for pedagogical approaches to coaching and advising for the SCAA Admin Team, tutors, and/or other embedded peer leaders.

• Provide lead work direction to coaches by coordinating assignments, overseeing day-to-day operations, holding regular meetings, and following up on attendance entry. 
• Conduct observations and regular check-ins to offer tailored support to individual coaches, as needed. 
• Design and deliver intensive PAC program trainings/orientations at the start of each term and throughout each term; align or integrate PAC trainings with the SCAA’s overarching training curriculum/process. 
• Oversee communications between coaches and campus partners, to ensure a regular and productive feedback loop. 
• Provide lead work direction to 1-2 SCAA “Lead Employee(s)” each academic year.

Minimum Qualifications

• The equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one (1) year of professional experience.
• A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two (2) years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

• Ability to interpret and apply program rules and regulations.
• Present clear and concise information orally and in written reports
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretive information through interviews.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
• Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
• Thorough knowledge of the principles of individual and group behavior.
• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
• General knowledge of the policies, practices and activities of Student Services programs outside the program to which they are immediately assigned.
• General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
• General knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions.
• Advise students individually or in groups on varied and complex matters.
• Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Reason logically and analyze and solve organizational and operating problems of one or several program areas.
• Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations;
• Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
• carry out a variety of professionally complex assignments without detailed instructions
• Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served;
• Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.