Req Id: 423985
Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.
Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.
Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.
Summary
The role involves providing personalized customer service as a Maskatel ambassador. This includes active listening to determine customer needs and recommending suitable products and services. Account-related inquiries will also be addressed.
Responsibilities
- Sell products and services based on customer needs
- Perform after-sales service activities (invoicing, address changes, general information, solve customer problems or refer them to the department concerned)
- Use surveys to question customers on their satisfaction level
- Retain customers who want to cancel or reduce their products and services
- Manage clients' administrative files
- Occasionally solicit active customers and potential customers
Qualifications
- Have a completed high school diploma
- DEP in in one of the following programs: Customer Service Agent, Sales and Consulting Representative, Call Center Agent, Administration or Secretarial (any equivalent experience will be considered)
- Experience as a call center representative and/or in a customer service related position
- Experience in a sales team
- Experience as a team resource person
- Ability to communicate and work in a team
- High sense of ethics
- Shows courtesy, respect and diligence towards customers
- Outgoing and good verbal expression on the phone
- Interpersonal skills
- Strong skills in selling products and services by phone
- Good synthesis and analysis skills
- Ability to take charge and move files forward
- Ease in learning and using computer systems
- Methodical and rigorous in one’s work
- Interest in the field of telecommunications and/or technologies
- Knowledge of English and French, oral and written, in the course of their duties, this person will be required to interact with French & English-speaking stakeholders
Conditions of employment
- Position attached to the Saint-Hyacinthe office (Workways Remote Profile)
- Full-time position (40 hours/week)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Saint-Hyacinthe
Work Arrangement: Remote
Application Deadline: 06/13/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada , QC , Saint-Hyacinthe
