Offer summary

Qualifications:

Bilingual in English and Spanish with strong written and verbal skills., Minimum of 2 years experience in intake for US Immigration or Criminal Defense., Excellent interpersonal skills and patience when dealing with clients., Strong time-management skills with the ability to prioritize multiple responsibilities..

Key responsibilities:

Handle inbound phone calls and set appointments for prospective clients.

Screen potential clients before scheduling attorney-client consultations.

Track and monitor inquiries and leads from various sources.

Assist attorneys with administrative tasks and maintain accurate client information in the database.

Job description

The United Firm is looking to hire an experienced Intake Virtual Assistant with a desire to grow within the legal industry. The Intake Virtual Assistant will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls.

Responsibilities

Handling inbound phone calls, setting appointments, and screening prospective clients before scheduling an attorney-client consultation
Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
Assists with answering customer inquiries and problems by routing customers to the proper contact and/or department
Accurately log client information in our software database system
Assist attorneys with administrative tasks related to opening new cases and maintaining databases
Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.

Qualifications

Must be bilingual (English/Spanish) with written and verbal proficiency
At least 2 years of experience doing intake for US Immigration or Criminal defense.
Great interpersonal skills, extending patience when working with individuals and proactive when issues arise.
Ability to maintain several responsibilities at once and time-management skills, prioritizing high- and low-level demands adequately

The United Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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