Offer summary

Qualifications:

Native or fluent in Italian (C2) and fluent in English (minimum B2 level)., Previous experience in customer service is advantageous., Strong verbal and written communication skills across various platforms., Ability to learn new software and technologies quickly..

Key responsibilities:

Provide clear and accurate information about products and services to manage customer expectations.

Organize and update documentation and records as needed.

Communicate with customers through digital channels to resolve concerns and process requests.

Handle technical inquiries and troubleshoot common issues with guidance.

Job description

Position: Customer Service Representative (Italian)

Location: Braga, Portugal

Work model: Remote

Employment type: permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Set and manage expectations by providing clear and accurate information about products and services.
Organize, update, and review documentation and records as needed.
Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.

REQUIREMENTS:

Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
Previous experience in customer service would be advantagous
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

Working schedule: Monday to Friday 7AM-4PM
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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